Salesforce Consultant, Customer Solutions
Are you ready to make an impact?
West Monroe is searching for a Salesforce enthusiast to join our team as an Experienced Consultant within our Customer Solutions practice. In this role, you’ll collaborate with clients to establish the project vision, analyze business requirements, design Salesforce solutions, and execute Salesforce implementations.
Responsibilities:
- Participate in business process review sessions to identify user stories/requirements
- Participate in Salesforce solution design sessions from the identified user stories/requirements
- Responsible for the build activities via the configuration on the Salesforce Platform
- Facilitate business process reviews to identify client requirements and processes.
- Facilitate unit, system and end-user testing
- Support end-user training and documentation
- Assist in managing project status, timelines, risks for overall project or individual workstream
Qualifications:
- Minimum of 1-3 years of experience in Salesforce Consulting or in a Salesforce Business Analyst role
- Familiarity with agile delivery methodologies
- Proficient in the process areas supporting either the Sales, Service or Marketing functions (Lead to Quote, Inquiry to Resolution)
- Deep understanding of the Salesforce platform (Sales, Service, Marketing)
- Proficient at leading requirements and design sessions for client stakeholders across the areas of Sales, Service or Marketing
- Excellent client-facing and oral communication skills
- College degree, or equivalent experience required
- Ability to travel to client-site 30-50%
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.
Seattle or Washington, D.C.
$98,300—$109,200 USD
Los Angeles
$103,000—$114,400 USD
New York City or San Francisco
$107,000—$119,000 USD
A location not listed above
$93,600—$104,000 USD
West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.
At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.
Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
