Training Specialist
As a Training Specialist, your key responsibility is to successfully implement and train new customers on the Hireology platform. This includes every facet of implementation including developing requirements and setting expectations, the non-technical account configuration, and training. As a Training Specialist, you will lead training initiatives with the key goal of customer satisfaction and adoption of the Hireology platform.
In addition to customer-facing work, the Training Specialist may assist in developing team processes and procedures that enable the team to function more effectively and efficiently over time. Further, you may also play a role in developing less experienced team members as they learn about our solution and the implementation process.
Key Responsibilities:
Provide high-quality customer training as part of implementation projects, either via web conferencing or in-person
Independently lead multiple training initiatives simultaneously
Provide consultative, project management and subject matter expertise to customers
Keep all implementation constituents informed of project status
Ensure all solution deliverables are delivered on time and on target and implementation projects conclude successfully with high customer satisfaction and product adoption
Demonstrate expertise in Hireology's solution and vertical(s)
Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to internal stakeholders
Identify creative ways to solve customer issues
Assist in developing new processes and procedures to improve overall team efficacy
Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged.
Work cross-functionally with internal teams, including but not limited to: Customer Success, Sales, and Product Management
Up to 50% travel potential
Requirements:
2+ years’ experience training and onboarding customers, preferably in a SaaS environment
Bachelor’s degree required
Experience with Salesforce a plus
Ability to manage customer relationships effectively.
Ability to manage multiple assignments in a fast-moving environment.
Learn new things quickly and independently.
Curiosity—challenge; explore; test; try new things.
Communicate issues and status in a clear and timely manner.
Work effectively independently as well as in a team environment.
Keep colleagues and customers informed via clear communication.
Think on one’s feet.
Ability to interpret, define, and execute on customer requests.
Outstanding interpersonal skills, both written and verbal.