Weekend Part-Time Customer Hero
Are you ready to jump into an "all hands on deck" environment? Do you love solving problems and feel that you can you thrive in a startup culture? SpotHero is looking for someone awesome to jump on board our team.
Who we are: SpotHero is making life easier for the daily driver, by giving them a seamless way of reserving parking on the web and on their mobile phones. We've grown almost 400% in just the last year and are changing the way that people find parking.
What will I do?
- You are a first impression pro. You're the first person customers communicate with when they reach out to us. Ensuring a glorious customer experience is your number one goal.
- Mollify upset parkers and turn them into passionate evangelists. Respond to emails & support issues promptly.
- Multi-task. Whether it's helping customers, creating processes, pulling reports, or crafting awesome customer engagement activities, your flexibility, curiosity and organizational skills will be put to the test.
- You'll be getting your hands dirty solving problems and making customers fall in love with you.
You are:
- Organized. You have great follow through on tasks and superior organizational skills.
- You're diligent. You don't get overwhelmed easily. Thousands of emails/phone calls each month-- No prob!
- Chaos-loving. You don't fold under pressure. Rather, you thrive in a fast-paced environment.
- Dynamic. You're as charismatic as they come. You embody resilience, drive, and energy that radiates throughout all interactions.
- Passionate. You love helping people, you care about your team, and you're driven to enhance your personal growth.
- Inquisitive. Innovative and resourceful; constantly looking for ways to improve upon things.
Pre-Requisites:
- Bachelor's Degree or higher
What we are offering:
- This is a part-time position with hourly pay. We are looking for someone with night and weekend availability.
- Opportunity to work directly with our excellent Customer Hero Manager - Leah Potkin