Silverwork is the future of mortgage automation, and we are looking for an Operations Support Associate to supply critical tactical support to our Product Management and Software Engineering teams.

What you’ll be doing:

As the owner of client request workflows, you will be a key component to our teams working efficiently and effectively. You’ll do this by addressing client and product issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. Basically, you will make sure that client requests make sense, communicate them effectively to the engineering team, and follow the requests through to completion and delivery to the client. You’ll also monitor our automation systems and related KPIs.

A successful person in this role will be a generalist invested in building their skills in the areas of operations, infrastructure management, system administration, cloud fundamentals, and DevOps tools. As part of the Product Management team, they support both Business Analysts and Software Engineers, allowing for internal career growth along either a technical or product management path. 

Category:
Product

Requirements

What you bring:

Ultimately, we’re looking for someone with Customer Service and/or Operations Support experience who aligns with our Core Values (see below), has on-the-ground mortgage experience, and understands the need for confidentiality, follow-through, and detail orientation.

If you work better when you have a process to guide you and enjoy helping others understand why processes are important, this is the role for you.

This role does have a major client communication component, so professional communication skills are paramount. Exposure to development ticketing processes and systems (Azure DevOps), Agile and scrum process experience a plus.

We recognize that some applicants, especially those with the most diverse backgrounds, will refrain from applying to postings where they don’t fit 100% of the criteria. We urge you to apply anyway. Silverwork is committed to hiring for skill and experience through a fair and consistent interview process.

Please note: At this time, we are not equipped for visa sponsorship, and prefer to hire individuals in these states: IL, WA, TX, FL, MI, MO, NJ, and OH.

What you get:

• The chance to make an impact at a growing FinTech startup
• Wide-ranging learning opportunities
• Competitive salary with generous bonus opportunities
• Unlimited, discretionary PTO
• Profit-sharing and 401k
• Medical, dental, and vision benefits
• Flexible schedule
• Remote first environment with quarterly in-person events (for the foreseeable future)
• Home office reimbursement and monthly internet stipend
• Regular virtual and safe in-person social events

Who we are:

We have six Core Values:

Be Mindful + Think Critically

Trust + Be Trusted

Collaborate + Communicate

Learn + Grow

Take Initiative

Get Stuff Done

We back up these Core Values with behavior, which in turn reflects our beliefs and inspires others to do the same.

Our Mission is to reinvent mortgage lending by providing end-to-end automation through our robotic operating platform. Essentially, we help small-to-medium mortgage lenders automate the repetitive parts of the loan process and free up humans to do what they do best. We like to think that we’re on the verge of a change in mortgage lending, and our products and culture reflect that.

Our Vision is to realize the full potential of automation and enable a superior customer and mortgage lender experience. Our current BOTs are only the beginning – we can’t wait to see how we can continue to improve human lives through technology.

We attract people who like working with the latest technology and enjoy creating advanced automation. We like to have fun at work and take pride in creating great software. We are committed to the professional and personal growth of our employees. We celebrate and respect each other as humans first and employees second. While we are still in startup growth mode, we are poised to do great things and need your help. Work with us!

What’s next:

After you apply on our careers page, you’ll be entered into our ATS. We will make every effort to communicate with you at every stage of your candidacy. It might just take longer than we’d all like.

What are you waiting for? Click that apply button!

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