Jobs at Alliant Credit Union

Owns end-to-end member experiences across partner programs, improving journeys, operational efficiency, partner performance, and business outcomes. Responsibilities include analyzing processes and metrics, identifying friction, coordinating cross-functional initiatives, managing operational readiness, establishing governance and service standards, leading issue resolution, developing dashboards, and serving as the liaison between internal teams and external partners. The role also supports business cases, program evaluations, compliance, and strategic partnership growth initiatives.

Leads complex, cross-functional initiatives from planning through delivery, managing budgets, risks, milestones, and project teams. Develops portfolio-level reporting, analyzes IT delivery metrics, ensures compliance and audit alignment, and partners with executives and regulatory stakeholders. Coaches project managers, facilitates Agile and SAFe planning activities, trains teams on PMO standards and tools, and drives delivery excellence, organizational change, and continuous improvement across portfolios.

Provides inbound telephone support to credit union members, processes account transactions, resolves issues, opens and closes accounts, handles transfers and card assistance, and identifies financial needs for targeted referrals. Maintains compliance with banking regulations, policies, the Bank Secrecy Act, and privacy requirements while meeting service, performance, and first-call-resolution goals.

Manages delinquent member accounts across all stages of collections, from early servicing through charge-off recovery. Responsibilities include member outreach, payment processing, repayment negotiations, hardship assistance, skip tracing, repossession support, settlements, loss mitigation, account auditing, and regulatory compliance. The role balances member needs with credit union loss prevention and recovery objectives while resolving complex issues and meeting performance standards.

Lead mixed-methods design research across quantitative and qualitative domains to inform product, service, and experience decisions. Plan studies, design statistically sound research, conduct interviews and surveys, analyze findings, and translate insights into actionable recommendations. Facilitate workshops, communicate results through storytelling and visualization, represent member needs, and partner with product, UX, marketing, operations, and leadership teams. Help mature the organization’s design research practice through improved methods, standards, tools, templates, and governance.

Manage loan funding, document audits, disbursements, membership processing, deposit and specialty account opening, card services, eligibility verification, and fraud-prevention reviews. Coordinate with lending teams, resolve member inquiries, ensure Bank Secrecy Act and legal compliance, and support software testing and process improvements.

Lead end-to-end go-to-market and product growth marketing for one or more business segments. Define positioning, messaging, and integrated launch strategies across channels. Drive launch readiness, governance, measurement, and transition to BAU. Partner cross-functionally with product, analytics, digital, operations, compliance, and PR to ensure differentiated, compliant launches and strong brand leadership.

Leads organizational resilience and second-line oversight of the Business Continuity Program. Responsibilities include developing business impact analyses and recovery plans, coordinating disaster recovery and critical process testing, leading incident response and tabletop exercises, validating vendor and technology recovery results, reporting risk metrics to executives, supporting regulatory examinations, and advancing continuity program maturity. Requires extensive business continuity, incident response, disaster recovery, or project management experience and collaboration across business, technology, executive, audit, and regulatory stakeholders.

Lead consumer credit risk strategy and manage analysts evaluating lending portfolios. Develop underwriting guidelines, credit policies, and risk oversight processes; monitor delinquency, charge-offs, approvals, and risk-adjusted returns. Support new product evaluations, analyze portfolio performance, generate reporting using SQL, Excel, and Power BI, and recommend risk-return improvements. Partner with lending, audit, regulatory, and second-line risk teams while hiring, coaching, and developing staff.

Conduct penetration testing for web applications, APIs, cloud, mobile, and internal systems using manual and automated techniques. Identify and validate vulnerabilities, develop proof-of-concept exploits, document attack paths, and support remediation and retesting. Produce actionable reports, prioritize risks, improve testing methodologies and tooling, administer DAST, SAST, and SCA tools, and enhance Python-based security workflow automation.

Provide support to credit union members via phone, process financial transactions, resolve inquiries, and build member relationships while ensuring regulatory compliance.

Operationalize cyber threat intelligence by triaging intelligence, enriching indicators, monitoring threats, profiling threat actors and malware, and mapping activity to MITRE ATT&CK. Support adversary emulation, purple team exercises, SOC investigations, threat hunting, third-party risk, fraud operations, tabletop exercises, and online impersonation monitoring. Communicate intelligence findings, maintain threat documentation, and recommend improvements to detection and response capabilities.

Lead development and execution of the credit union's fair and responsible banking program (fair lending, SCRA, MLA, HMDA, ADA, CRA). Perform risk assessments, monitoring, sampling, and regulatory exam coordination. Advise business partners on risk mitigation, track corrective actions, prepare executive and board reporting, and manage a team including hiring, coaching, and performance management.

Hybrid, second-line Model Risk role performing independent validations of statistical and AI models across credit, ALM, finance, underwriting and related areas. Assess data, conceptual soundness, performance, implementation and governance; prepare validation reports; support AI onboarding, remediation, vendor reviews, inventory maintenance and model risk governance.

Lead consumer lending analytics and strategy across credit card, HELOC, and Auto/RV products. Evaluate portfolio performance, member behavior, pricing, targeting, risk, profitability, and growth opportunities. Develop strategic recommendations, forecasts, business cases, and analytical frameworks using SQL and large datasets. Partner with finance, credit risk, marketing, operations, and technology leaders while managing, coaching, and developing an analytics team.

Processes account service requests involving deceased accounts, ownership changes, certificates, IRAs, trusts, loan reconstruction, correspondence, and tax reporting. Performs document indexing, quality control, software release testing, risk remediation, root cause analysis, procedure maintenance, workflow distribution, and new-hire training. Provides internal and external customer service while ensuring compliance with credit union policies, privacy requirements, the Bank Secrecy Act, and applicable laws.

Manage delinquent loan and depository accounts across all stages of collections, from early servicing through charge-off recovery. Responsibilities include member outreach, payment processing, repayment negotiations, hardship assistance, skip tracing, repossession support, settlements, loss mitigation, account audits, and regulatory compliance. The role resolves complex member concerns, meets collections and service performance goals, and supports recovery and process improvement initiatives.

Lead strategy and operations for retirement, investment and insurance services. Set business plans, advisor productivity standards, partner governance, compliance, marketing and member engagement. Manage partner relationships, broker-dealer coordination, risk controls, team hiring, coaching and performance to grow participation and deliver member-centered financial services.

Lead enterprise platform strategy and architecture for cloud, data, and AI platforms (Fabric, Databricks, Synapse, OpenAI/Foundry). Own platform lifecycle, establish standards and guardrails, drive modernization and cost optimization, influence governance, mentor senior engineers, and partner with executives to translate strategy into platform capabilities.

Manage and develop a contact center team to meet service, quality, and sales goals. Hire, onboard, train, monitor calls, coach employees, resolve member escalations, ensure regulatory and compliance training, collaborate cross-functionally, and implement individual development and performance management plans.