Bloomreach Benefits Overview

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Leads technical strategy for strategic enterprise sales, advising CIOs, CTOs, and enterprise architects on data, AI, MarTech, commerce, cloud, and personalization architectures. Maps customer technology environments, designs integrations, facilitates architecture workshops, supports RFPs and technical evaluations, connects technical decisions to business outcomes, and partners with sales, product, engineering, and customer success teams.

The Senior Account Manager will drive growth in strategic accounts through relationship management, contract renewals, and upselling, collaborating across teams to ensure customer success and business outcomes.