Jobs at Buildout, Inc.

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Buildout's software team works to maintain our core product and build new and exciting features. We are looking for an promising intern to join our team in Summer 2020. This intern will have the opportunity to work on all levels of our stack, from client-side, to server-side, to database and deployments. Buildout is a large Rails application with a few highly-advanced, single-page javascript client interfaces. Some pieces of Buildout are also built with Node, Go, and Sinatra—so come prepared to learn a lot of different tools.

Most of your day will be spent working through customer inquiries via the support email queue or live chat sessions. Write useful content for our help center about new features and frequently asked questions. Occasionally work alongside our product team to QA new features. Educate and empower our customers to become better Buildout users. Collaborate with other departments on behalf of our customers to resolve issues or gather feedback to improve the product. Decide what method of communication will be most helpful for the customer, whether that means sending them links to Help Center articles, creating personalized visual instructions with GIFs or screenshots, transferring them to a live chat, or setting up a screen-share session. Read between the lines to provide solutions to the root problems facing our customers when they think a smaller fix will address it.

As Marketing Project Coordinator you will oversee the operations implementation and progress of marketing projects for the department. Department projects range from content creation, product releases, email marketing, conference planning, social media promotion and advertising to name a few. You will function as the key point-person for managing timelines and deliverables, and ensuring projects are executed on time. The Marketing Project Coordinator will oversee projects from initiation to completion and will demonstrate exceptional organization of those projects. 

As the Vice President of Customer Success, you will be responsible for deeply understanding our customers' needs and putting processes in place to ensure our customers are successful. By managing the entire customer journey, including onboarding, implementation, training, customer success, customer support, professional services, renewal, and advocacy, you will directly impact the overall customer experience and our ability to grow and scale Buildout.

We are looking for high-energy, driven sales professionals with strong business acumen, high technical aptitude and a competitive nature to join our Sales Development organization as a Sales Development Representative. You will gain valuable experience working with commercial real estate firms all across the country. Ideal candidates should have a passion for sales and be eager to move through our defined learning and role path. Buildout is a growth stage startup that offers a fast paced, innovative environment to take your career to the next level!