Cars Commerce Benefits Overview

Supervises a Major Accounts team managing automotive client portfolios, supporting retention, growth, onboarding, training, conflict resolution, and account strategy. Partners with sales and internal departments, assigns account resources, oversees performance reviews, communicates company directives, and identifies upsell opportunities. The role requires digital marketing expertise, strong client relationship management, presentation skills, organization, and the ability to mentor teams and manage challenging client situations.

Provides first-level technical and customer support for automotive website products through phone, email, chat, and web channels. Diagnoses and resolves product issues, manages cases, escalates complex problems, documents customer interactions, educates clients, and coordinates with internal teams. The role also supports Dealer Inspire website functionality, inventory and lead capture processes, third-party tools, compliance requirements, service-level metrics, training materials, and consultative upsell handoffs.

Designs and optimizes cross-functional operational processes and workflows, ensuring products, tools, and initiatives are operationalized effectively. Serves as the intake and coordination resource for AI projects, evaluating use cases, supporting responsible adoption, tracking initiatives, and developing enablement materials. Partners with Product, IT, Operations, and external vendors to test processes, resolve gaps, improve efficiency, and communicate changes across the organization.