Teams at Caterpillar

Provide production support and platform stability for Caterpillar’s AWS-based autonomy platform. Manage incidents from triage through resolution, coordinate technical fixes across engineering and support teams, conduct root cause analysis, maintain operational runbooks, monitor cloud services, and improve reliability and operational readiness. The role also supports automation, API troubleshooting, CI/CD issue tracing, knowledge transfer, and stakeholder communication.

Lead advanced digital and rental analytics using GA4, BigQuery, Python, and SQL. Analyze clickstream data, customer journeys, conversion funnels, attribution, and site performance to improve revenue and customer growth. Define KPIs, develop analytics roadmaps, apply statistical and machine learning methods, establish data governance, and translate insights into recommendations. Collaborate with senior leaders, product owners, strategy teams, and technical stakeholders while supporting scalable measurement solutions and data-driven product development.

Leads a software system integration testing team focused on APIs, services, data pipelines, and system interfaces. Owns test strategy, automation frameworks, quality standards, test environments, schedules, release readiness, defect triage, and quality reporting. Partners with engineering, product, and architecture teams while hiring, mentoring, and developing test engineers. Drives CI/CD test integration, improves test coverage, reduces flaky tests, and ensures compliance with security, safety, and industry standards.