Jobs at Caylent

Manage cloud and IT projects end-to-end using Agile methodologies, including planning, budgeting, scope management, scheduling, risk and issue escalation, backlog facilitation, and client communications. The role focuses on delivering customer business outcomes, maintaining client trust, coordinating project teams, and identifying future opportunities. Responsibilities also include status reporting, sprint reviews, forecasting, and contributing to cross-functional project management initiatives.

Build and ship production-quality LLM applications, cloud-native systems, backend services, and business automations within client environments. Own assigned workstreams, translate ambiguous problems into deliverables, contribute to architecture and discovery sessions, communicate with technical and business stakeholders, identify risks, document solutions, and transfer working capabilities. Depending on specialization, support engineering teams or business functions with AI enablement and workflow automation.

Lead software engineering teams and complex client engagements delivering AI-first, cloud-native applications. Manage 5–8 technical direct reports, own requirements, architecture, backlogs, technical decisions, testing, risk escalation, and executive client communications. Partner with architects, engineers, project managers, sales, and stakeholders on discovery, delivery, modernization, integrations, and pre-sales. Mentor team members and contribute hands-on to AWS and AI-enabled software development.

Build and operate enterprise Amazon Connect contact centers and AI agents. Implement generative AI (Bedrock/Claude), serverless backends, CDK IaC, observability, testing, and integrations with CRMs and analytics. Own delivery from code to production, mentor engineers, and support customer-facing technical workstreams.

Build and support enterprise Amazon Connect contact center solutions using AWS, conversational AI, serverless architectures, and full-stack tooling. Responsibilities include developing AI agents and contact flows, implementing integrations and analytics, authoring infrastructure as code, building CI/CD and automated tests, monitoring production systems, supporting platform migrations, ensuring security and accessibility, collaborating directly with customers, and mentoring engineers.

Own and manage client relationships, make architectural decisions, run discovery and stakeholder interviews, deliver software or automations, and contribute intellectual property back to the practice.

Lead the architecture and implementation of complex cloud-based data solutions for customers. Define strategic data roadmaps, support pre-sales engagements as a data engineering subject matter expert, interview and mentor architects and engineers, and oversee data standards and operating procedures. The role requires extensive AWS data architecture experience across traditional and modern data platforms, including big data, machine learning, generative AI, DataOps, infrastructure as code, CI/CD, and Python automation.

The AI/ML Engineering Manager leads a team of ML engineers and architects, managing hiring, performance, and customer engagements while providing technical guidance in ML operations and architecture.

The Principal Cloud Architect will lead cloud solution designs and implementations for clients, guiding teams, mentoring staff, and driving innovation in AWS architectural strategy.

Senior QA Engineer responsible for designing and executing test strategies for Amazon Connect contact centers, building manual and automated Playwright/Cypress/Selenium suites across UI, API and serverless backends, validating migrations and production readiness, running UAT, incident triage, and mentoring junior QA engineers.

Lead architecture and delivery of AI-native contact center solutions using Amazon Connect and generative AI. Design AI agents, contact flows, serverless backends, analytics lakes, IaC, CI/CD, observability, and migration plans. Mentor engineers, drive technical decisions, manage risk, and support pre-sales and customer enablement.

Lead client-facing change strategy and adoption for technology and organizational transformations. Design and execute change programs, define adoption metrics, monitor readiness and risks, and apply AI-enabled approaches to improve productivity and outcomes. Build stakeholder alignment, facilitate workshops, support proposals, and drive measurable behavior change across complex organizations.

Lead the product workstream in client AI engagements: assess product teams, design future-state PDLC, coach PMs on AI-native workflows, scope prototypes, write executable specs and Sprint Charters, design PM training, and feed field insights into agent tooling and methodology improvements.

Partner with sales and enterprise clients to design, architect, and evangelize Amazon Connect-based contact center and CX solutions. Lead pre-sales discovery, proposals, POCs, and workshops; integrate AI/ML (Amazon Lex, Bedrock, generative AI); produce architectures aligned with AWS Well-Architected practices and regulatory/security requirements for industries like healthcare and finance.