Jobs at Ciklum

Manage IT delivery projects across multiple teams, overseeing planning, scope, resources, risks, budgets, financials, stakeholder communication, release processes, and delivery metrics. Support pre-sales, project onboarding, issue resolution, and client relationships while ensuring projects remain on schedule, within budget, and aligned with quality expectations. Mentor junior delivery professionals and apply Agile methodologies including Scrum, Kanban, SAFe, and hybrid models.

Leads business and systems analysis for consolidating payment gateways into a target platform. Elicits and documents requirements, creates technical and functional specifications, performs data analysis and mapping, manages traceability and dependencies, and supports migration, testing, UAT, releases, and production issues. Provides expertise in US payments, TSYS acquiring platforms, card processing, payment networks, compliance, APIs, integrations, and SAFe program delivery.

Expert Business Analyst responsible for consolidating payment gateways into a target platform. Elicits and documents requirements, creates business and functional specifications, performs data mapping and migration analysis, and supports testing, UAT, releases, and production issue resolution. Requires deep US payments and TSYS acquiring platform expertise, knowledge of authorization, settlement, chargebacks, tokenization, compliance, and payment integrations. Collaborates with architects, developers, data and migration teams, QA, product owners, and stakeholders in Agile and SAFe environments.

Manage and grow a portfolio of RCG clients through account strategy, upselling, cross-selling, digital transformation initiatives, and trusted technology advisory. Coordinate internal engineering and digital teams to design and deliver compliant technology solutions. Responsibilities include client relationship management, sales growth, portfolio diversification, market and competitive research, and oversight of technical implementations.

Design, build, and operate production agentic AI systems for enterprise clients. Develop autonomous agents using Glean, OpenAI/GPT Enterprise, and AWS or GCP. Own agent workflows from architecture and implementation through deployment, monitoring, evaluation, security, and iteration. Apply tool calling, RAG, multi-step orchestration, memory, prompt engineering, structured outputs, permission-aware retrieval, and cost and latency optimization. Measure reliability and quality using evaluations and maintain enterprise-scale production software.

The Senior Business Analyst will gather and document requirements for card and payment solutions, collaborating with stakeholders, product owners, engineering, QA, and processors. Responsibilities include defining functional specifications, analyzing card transaction lifecycles, supporting testing and releases, managing traceability, investigating production issues, and coordinating Agile delivery. The role requires strong expertise with card processing platforms, payment networks, integrations, APIs, data flows, compliance mandates, and payment products including credit, debit, and prepaid cards.

Own and grow Hi‑Tech sector pipeline: build new‑logo opportunities, advance deals from intro to close, expand existing accounts, and provide competitive sector intelligence to leadership.