The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Design, build, and scale backend infrastructure and services for a high-performance SaaS platform. Drive architecture decisions, improve DevOps and CI/CD automation, provide post-release support and post-mortems, and recommend tools and practices to enhance observability, reliability, and scalability.

The Senior Software Engineer will develop scalable applications, enhance CI/CD practices, and drive improvements in backend architecture and infrastructure across a high-performance SaaS platform.