Jobs at CrossCountry Mortgage, LLC.

Serve as primary borrower liaison to manage multiple commercial loan files from onboarding through funding. Verify compliance, gather documentation, coordinate underwriting/closing, review funding packages, monitor credit utilization, provide superior client service, and train new team members.

Coordinates resolution of investor-identified loan conditions after closing. Reviews loan files, researches suspense items, obtains and uploads corrective documentation, communicates with investors, clients, and internal departments, and monitors loan pipelines for timely purchase. Maintains knowledge of agency and investor guidelines, identifies salability and warehouse-line risks, prepares post-consummation disclosures and refund checks, and tracks condition status through investor sites and the loan origination system.

Prepares and reviews mortgage closing documents for conventional, FHA, VA, and USDA loans. Ensures compliance with federal and state regulations, TRID, Fair Lending, Reg B, RESPA, and TILA requirements. Calculates payments, escrows, prepaid interest, and fees; coordinates with loan officers, processors, underwriters, settlement agents, branches, and investors. Manages closing pipelines, disclosures, wire balances, funding authorization, document delivery, and post-closing corrections within required deadlines.

Provides system support for mortgage branch employees, specializing in Encompass LOS troubleshooting, loan setup, disclosures, system errors, and support-queue management. Coordinates projects, trains and mentors team members, maintains documentation, develops branch-specific solutions, and ensures compliance with mortgage regulations and agency guidelines. Supports West Coast operations during Pacific Time Zone hours.

Validate that loan origination system functionality and workflows reflect regulatory requirements and policies. Design and execute scripted and exploratory tests, document findings, log issues, retest fixes, and collaborate with Compliance, Legal, Technology, and Operations to support remediation and audit-ready evidence.

Provide legal interpretation and guidance on mortgage fees, disclosures, documents, and vendor integrations. Translate regulatory requirements into actionable business and testing requirements, review system configurations and document outputs for compliance, conduct legal research, document decisions, and partner with Compliance, Technology, Operations, and vendors to resolve issues and support implementations.

Manage the Non-Funded Support Team ensuring timely dispositioning, regulatory compliance (ECOA, FCRA, adverse action), oversight of LOS pipelines, JIRA-based risk lifecycle tasks, UAT and post-implementation validation, and act as primary stakeholder for audits, exams, and compliance inquiries.

Lead medium-to-large regulatory and compliance change initiatives: translate Legal impact assessments into business, system, and process requirements; coordinate Technology, Operations, Risk, and vendors to implement and validate changes; document testing and approvals for audit; mentor analysts and improve the change management program.

Serve as the primary compliance subject-matter expert for assigned mortgage regulatory areas. Translate regulations into LOS system, business, and procedural requirements; own compliance-related changes from analysis through implementation and validation; design and support testing; document decisions for audit; and coordinate with Legal, Technology, Operations, and Compliance to maintain compliant LOS functionality and continuous improvement.

Manage and prioritize appraisal orders for retail mortgage loans: place orders via Mercury Network, maintain workflows in Encompass, process payments, track assignments to completion, communicate with appraisers/AMCs and internal teams, respond to customers, and support processors, underwriters, and loan officers. Works PST hours supporting West Coast.

Lead recruitment strategy and execution for Loan Officers, Mortgage Bankers, Branch Managers and Sales Leaders. Source passive candidates via Boolean search, cold calls and networking; partner with regional and executive leaders to qualify, interview, hire, and report pipeline metrics. Build candidate relationships and referral networks to meet hiring goals and support growth in target markets.

Lead late-stage recruiting to attract and convert high-producing Mortgage Loan Officers. Own offer negotiations and candidate closing, partner with leadership to create competitive, customized offers, leverage production data and market intelligence, track closing metrics, and ensure smooth onboarding.

Use data and system activity to predict Loan Officer attrition, build dashboards and executive reports, partner with leadership to design and evaluate retention strategies, perform stay/exit interviews and targeted outreach, and collaborate with Sales, HR, and Operations to resolve engagement and retention issues.

Design, build, test, deploy, and maintain responsive web applications and back-end services for mortgage origination, servicing, sales, and operations. Create and optimize RESTful APIs, integrations, databases, and reusable UI components; ensure security, accessibility, performance, and CI/CD-driven delivery while collaborating with stakeholders and participating in Agile processes.

Provide income calculations and reviews for Non-QM wholesale loans, interpret and apply investor guidelines, analyze complex tax and financial documents, support loan officers via ticketing/phone/email, create technical documentation and training, and ensure risk, compliance, and underwriting standards are met.

Lead Agency Underwriting escalation reviews and manage the Scenario Team. Support SVP, resolve complex loan escalations, run spot checks and reports, ensure SLAs, grow and train the team, and coordinate with underwriting, credit risk, operations, and Encompass/Airtable systems while operating in Pacific/Mountain hours.

Provide underwriting guidance to loan officers and processors via ticketing, phone, and email. Analyze complex income documentation and loan scenarios, suggest options across investors, create technical documentation, track tickets, participate in departmental calls, and assist with training while maintaining underwriting knowledge and designations.

Serve as a flexible underwriting resource covering pipelines, absorbing overflow, and updating post-closing files. Underwrite across agency products per guidelines and investor overlays, maintain communication with leadership, ensure quality and compliance, and work remotely with schedule flexibility.

Provide bilingual condo project processing: obtain and verify condo documentation, review project questionnaires, budgets and insurance, prepare approval summaries, submit complete files to underwriters, manage pipeline and LOS documentation, and assist closing/secondary/servicing to clear outstanding items.

Manage end-to-end mortgage loan processing and borrower communication. Review and audit income, assets, credit, disclosures, and documentation. Pre-underwrite files, manage pipelines across loan products, ensure regulatory compliance, and set up loans to fit borrowers' needs.