Cubic Corporation Benefits Overview

Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.

Supports program managers by tracking schedules, budgets, risks, deliverables, action items, and earned value. Coordinates program execution across engineering, procurement, manufacturing, testing, delivery, and subcontracting activities. Prepares reports, briefings, presentations, meeting materials, proposals, and customer documentation while monitoring contract compliance, financial performance, and timely completion of program requirements.

Manages complex defense-program subcontracts throughout their lifecycle, including sourcing, solicitation, proposal evaluation, cost and price analysis, negotiation, award, administration, supplier performance, risk mitigation, dispute resolution, and closeout. Ensures compliance with FAR, DFARS, prime-contract flow-downs, and company policies while supporting proposals, program execution, audits, and supplier relationships.