Digi International Benefits Overview

Provides Level 2 technical support for cellular and wireline network gateways, routers, and managed services. Responsibilities include monitoring network health, responding to alarms, performing remote diagnostics, analyzing Linux logs, troubleshooting packet captures and firewall rules, coordinating with customers and field technicians, documenting incidents, and escalating unresolved issues. The role requires flexible shift availability, strong communication, customer service, and network troubleshooting expertise.

Manage post-sale relationships for digital and tech-touch customers by driving onboarding, adoption, renewals, upsells, advocacy, and measurable platform value. The role owns customer KPIs, resolves adoption barriers, coordinates cross-functional issue resolution, supports product releases, develops process improvements, and identifies expansion opportunities. It also uses automation and AI to engage customers at scale while communicating customer needs to Product, Sales, R&D, and Operations.

Develop and operate internal applications, automation pipelines, cloud infrastructure, deployments, and CI/CD workflows. Write integrations and scripts, monitor systems, troubleshoot issues, and improve reliability. Evaluate AI models for performance, cost, latency, and business fit while supporting AI adoption through workshops, training materials, demos, and internal standards. The role requires Python, API, command-line, and communication skills, with opportunities to use AWS, containers, databases, infrastructure-as-code, and observability tools.