Jobs at Digi International

Provides Level 2 technical support for cellular and wireline network gateways, routers, and managed services. Responsibilities include monitoring network health, responding to alarms, performing remote diagnostics, analyzing Linux logs, troubleshooting packet captures and firewall rules, coordinating with customers and field technicians, documenting incidents, and escalating unresolved issues. The role requires flexible shift availability, strong communication, customer service, and network troubleshooting expertise.

Manage post-sale relationships for digital and tech-touch customers by driving onboarding, adoption, renewals, upsells, advocacy, and measurable platform value. The role owns customer KPIs, resolves adoption barriers, coordinates cross-functional issue resolution, supports product releases, develops process improvements, and identifies expansion opportunities. It also uses automation and AI to engage customers at scale while communicating customer needs to Product, Sales, R&D, and Operations.

Develop and operate internal applications, automation pipelines, cloud infrastructure, deployments, and CI/CD workflows. Write integrations and scripts, monitor systems, troubleshoot issues, and improve reliability. Evaluate AI models for performance, cost, latency, and business fit while supporting AI adoption through workshops, training materials, demos, and internal standards. The role requires Python, API, command-line, and communication skills, with opportunities to use AWS, containers, databases, infrastructure-as-code, and observability tools.

Own post-sale relationships for enterprise accounts, driving retention, renewals, adoption, expansion revenue, upsells, and cross-sells. The Client Partner aligns IoT and software solutions with customer outcomes, leads executive business reviews and trainings, manages escalations, develops account plans, and represents customer needs internally. Success requires strong communication, organization, project management, stakeholder engagement, and knowledge of enterprise FoodService or Healthcare operations.

Own post-sale relationships for enterprise accounts, driving retention, renewals, upsell, and cross-sell revenue. Guide customers toward adoption, ROI, and measurable operational outcomes while facilitating executive reviews, trainings, and account planning. Partner with Sales, Customer Success, Product, Support, and Operations to resolve escalations, influence product priorities, and identify growth opportunities. Mentor teammates and help scale enterprise account-management best practices. The role requires enterprise FoodService or Healthcare operations knowledge and up to 50% travel.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Design, build, and maintain end-to-end GTM outbound pipeline and CRM integrations (Clay, Outreach/Salesloft, HubSpot). Integrate product usage signals, automate enrichment/scoring, build LLM-driven personalized email generation, ensure data quality, produce runbooks, and partner with Sales/RevOps to operationalize GTM workflows.

Own technical success for an enterprise account portfolio: drive onboarding, support, enablement, and escalations; collaborate with Account, Product, and Engineering teams; communicate product gaps; document implementations; enable customers on best practices; participate in on-call pager rotation; and help shape the Technical Account Management function.

Outbound-focused BDR role responsible for prospecting new logos, building pipeline, making 20-40 outbound calls/day, qualifying inbound leads, handing off opportunities to sales, maintaining CRM (NetSuite), and collaborating on targeting strategies. Requires customer engagement, account mapping, quota attainment, and occasional travel (10-20%).