Jobs at Draftwise

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Senior backend engineer responsible for designing and implementing new features, scaling and optimizing the platform, improving Postgres and Elasticsearch performance, fine-tuning LLMs, and making architectural decisions. Collaborate with engineering team, take ownership of features, write performant, maintainable code, and help shape product and infrastructure for data-intensive applications (NLP, search, indexing).

Own product areas from customer discovery through launch and measurable outcomes. Partner closely with legal professionals and enterprise stakeholders to understand workflows, define requirements, prioritize roadmaps, and validate prototypes. Collaborate with Engineering, ML, Design, Sales, and Customer Success to build scalable AI-powered legal products, incorporating security, permissions, integrations, governance, and enterprise rollout needs. Use customer evidence and adoption data to distinguish platform opportunities from one-off requests and shape product strategy.