Dutchie Benefits Overview

Provides frontline technical support for Dutchie’s cannabis retail platform through email, phone, and live chat. Troubleshoots POS, e-commerce, payments, hardware, inventory, integrations, compliance workflows, and AI-enabled tools. Documents cases, resolves urgent customer issues, escalates appropriately, and contributes to internal documentation and platform improvements. Requires customer-facing support experience, strong communication and troubleshooting skills, comfort with web software and CRMs, and availability for evening, weekend, and holiday schedules.

Manage strategic enterprise accounts by developing account plans, driving upsell and cross-sell revenue, building executive relationships, leading complex solution sales, increasing software adoption, negotiating contracts and renewals, forecasting performance, and collaborating with Sales Engineering, Product Management, and Customer Success. The role focuses on enterprise SaaS partnerships and requires strong knowledge of integrations, deployment, security, compliance, and multi-year contracts.

Own the full B2B SaaS sales cycle for Illinois and surrounding Midwestern cannabis markets. Responsibilities include building pipelines, conducting online and in-person demos, managing territory strategies and revenue targets, maintaining Salesforce records, collaborating cross-functionally on launches, and developing expertise in the Illinois cannabis market. The role is remote from Illinois with up to 50% travel.