ECP Benefits Overview

Prepare, format, modify, quality-check, and import customer documents, reports, and data files into a proprietary SaaS platform. Troubleshoot formatting and data-integrity issues, meet deadlines, communicate with customers and internal teams, and support reliable onboarding deliverables.

Leads and scales an outbound sales development organization responsible for cold outreach and lead generation. Manages recruiting, coaching, performance monitoring, strategy, processes, and targets. Partners with Sales and Marketing on campaigns, analyzes performance data, develops training materials, builds future account executive talent, identifies market opportunities, and adopts technology to improve SDR efficiency.

Lead and develop Customer Onboarding Specialists while improving onboarding processes, speed-to-live, customer outcomes, and expansion opportunities. Own the customer-facing OnRamp experience, including workflows, templates, reporting, and journey improvements. Manage project timelines, customer health, escalations, training engagements, change management, and cross-functional collaboration with Sales, Customer Success, Product, and other teams. Travel averaging 50% or more is required.