Jobs at Empathy

Provides empathetic phone and chat support to families navigating loss, disability leave, and other difficult life events. Responsibilities include creating care plans, researching resources and service providers, answering logistical questions, documenting interactions, meeting service levels, escalating sensitive issues, maintaining knowledge resources, and sharing user insights. The role requires independent work, strong communication, organization, problem-solving, adaptability, and comfort with technology and sensitive data.

The Strategic Account Executive will drive enterprise sales, manage a dynamic sales pipeline, engage with C-level executives, and negotiate multi-year contracts in the Insurance and Wealth sector.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.