Empathy
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Empathy Offices
Empathy is headquartered in New York.
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
Our team is onsite Tuesdays and Thursdays with the flexibility to choose a third day onsite that works best for their life and schedules.
Typical time on-site:
3 days a week
U.S. Office Locations
New York
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56 W 22nd St, New York, NY , United States, 10010
Recently posted jobs
Fintech • Healthtech • HR Tech • Information Technology • Financial Services • Telehealth
Leads Care Managers and Care Specialists, ensuring high-quality, consistent user support. Responsibilities include setting expectations, coaching, reviewing call and chat quality, managing escalations, analyzing performance data, improving workflows, supporting training and onboarding, and representing frontline needs cross-functionally. The role also handles select complex user cases and promotes a culture of empathy, accountability, inclusion, and continuous improvement.
Fintech • Healthtech • HR Tech • Information Technology • Financial Services • Telehealth
As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.
