Empathy
We're Hiring!
Empathy Offices
Empathy is headquartered in New York.
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
Our team is onsite Tuesdays and Thursdays with the flexibility to choose a third day onsite that works best for their life and schedules.
Typical time on-site:
3 days a week
U.S. Office Locations
New York
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56 W 22nd St, New York, NY , United States, 10010
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Provide empathetic overnight phone and live chat support to users experiencing loss or major life events. Create care plans, research and source resources/vendors, maintain knowledge base, meet SLAs, escalate issues appropriately, and participate in training and short-term projects while working independently and precisely.
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Manage and execute regional field marketing programs for Life Insurance Distribution, including conferences, roadshows, sponsorships, vendor coordination, event logistics, sales enablement assets, budget tracking, and cross-functional stakeholder collaboration to drive partner engagement and business growth. Heavy travel and on-site representation required.
Fintech • Healthtech • HR Tech • Information Technology • Financial Services • Telehealth
As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.
