Jobs at Empower AI

Provides regional, on-site systems administration for Department of State offices. Installs, maintains, monitors, secures, and supports servers, networking equipment, workstations, applications, databases, and virtualization environments. Manages patches, user access, backups, incidents, configuration changes, documentation, upgrades, and equipment retirement. Monitors system performance, coordinates projects, reports status, and escalates operational risks. Requires frequent travel between offices and the ability to lift up to 40 pounds.

Provides on-site systems administration for Department of State offices, managing servers, network equipment, workstations, applications, databases, virtualization, patches, security controls, backups, monitoring, and configuration changes. Resolves incidents and service requests through ServiceNow, maintains technical documentation and topology diagrams, coordinates upgrades and equipment retirement, supports testing, and reports operational risks. Requires regular office mobility, lifting up to 40 pounds, and travel up to 10%.

Provides on-site systems administration for Department of State offices. Supports installation, maintenance, monitoring, patching, security remediation, Active Directory, virtualization, databases, backups, upgrades, incident resolution, configuration changes, and technical documentation. Maintains system availability and security while coordinating hardware and software lifecycle activities and supporting testing and evaluation.

Manage IT projects and implement Salesforce and contact center technologies, including IVR, chatbots, live chat, VoIP, ACD/CTI, CRM, and knowledge management tools. Design and implement contact center solutions, evaluate emerging technologies, facilitate requirements sessions with business users, and recommend improvements based on technical operations and customer experience. The role requires managing implementations in contact centers with at least 100 seats.

Provides remote enterprise IT service desk support for GSA users, resolving and documenting tickets involving Windows, email, directories, applications, hardware, smartphones, passwords, printing, and network connectivity. Coordinates escalations and fixes with other teams, maintains audit trails and performance records, supports VIP and executive users, and helps lead enterprise issue resolution. The role requires strong customer service, technical troubleshooting, clear communication, and willingness to work varied shifts.