Jobs at Enova

Own and optimize paid search campaigns in Google Ads and Microsoft Ads, managing bids, budgets, keywords, ad copy, audiences, pacing, and forecast targets. Analyze search and conversion data, run optimization tests, maintain SEM dashboards, validate conversion signals for value-based bidding, and communicate performance insights. Support SEO and AI search initiatives, coordinate legal and compliance reviews, and ensure paid landing pages and ad claims remain compliant.

Analytics interns develop and test lending and verification models, conduct statistical and financial analyses, recommend risk, marketing, and operational strategies, create KPIs with senior management, and present findings to executives. The internship involves collaboration across Analytics teams and requires advanced Python programming, SQL, statistical and machine learning knowledge, and the ability to communicate technical concepts clearly.

Mentor and coach outbound collections representatives, monitor performance and quality metrics, review customer and error reports, identify trends, recommend improvements, support engagement initiatives, and assist with projects. The role requires contact center and lending or loan operations experience, leadership, problem-solving, and data-informed decision-making skills.

Supports CashNetUSA business operations by monitoring products, managing customer remediations, investigating root causes, resolving compliance and operational issues, and implementing permanent system and process improvements. Analyzes customer complaints and audit requests, develops monitoring processes, documents regulatory requirements, and coordinates cross-functional stakeholders to identify exceptions, execute corrective actions, and prevent future incidents.

Designs, develops, and maintains Salesforce solutions using Apex, Lightning Web Components, integrations, event-driven architecture, data modeling, and Flows. Partners with engineers, administrators, architects, product teams, sales, and operations to deliver scalable systems, troubleshoot production issues, optimize performance, and mitigate risks. The role requires strong Salesforce development, debugging, collaboration, and prioritization skills across multiple projects.

Lead end-to-end UX research and design for financial products, translating qualitative and quantitative insights into accessible, scalable experiences. Create wireframes and high-fidelity Figma prototypes, apply design systems, integrate generative AI into workflows, collaborate with Product, Engineering, and Marketing, and measure product impact. The role requires influencing stakeholders, navigating ambiguity, and designing within regulated-industry, technical, legal, and compliance constraints.

Own the strategy, roadmap, lifecycle, and adoption of Enova’s internal developer platform. Partner with engineering, Developer Experience, security, and technology leadership to improve developer productivity through portals, environments, shared libraries, deployment tooling, and AI-assisted development. Gather requirements, prioritize initiatives, manage delivery, enable platform adoption, and track experience metrics such as build times, environment provisioning, deployment speed, and developer satisfaction.

Own paid social acquisition across Meta and YouTube, managing budgets, optimization, testing roadmaps, audience segmentation, conversion setup, and value-based bidding. Analyze performance using multiple data sources, direct creative strategy, manage agency accountability, and present growth results to leadership. Partner with Analytics, Data Science, Product, Creative, Website, and Legal teams to improve channel efficiency, conversion rates, and P&L outcomes.

Manages contact center supervisors and representatives across multiple shifts, driving customer service quality, productivity, P&L performance, regulatory compliance, and departmental objectives. Oversees performance evaluations, improvement plans, disciplinary actions, hiring, talent assessment, and terminations. Uses management reports and data-driven insights to improve operational efficiency while developing employee career paths and coaching leaders.

Develop, deploy, and monitor fraud detection models and pattern-recognition pipelines across lending products. Analyze large transactional datasets using Python and SQL, partner with Fraud Operations to refine models, reduce false positives and negatives, improve underwriting and verification, apply AI in production, and lead and mentor team members.

Develop and refine credit risk, pricing, and predictive models for consumer lending. Design A/B testing frameworks, analyze model performance, collaborate with strategy and operations teams, and present data-driven recommendations to senior management. The role requires statistical analysis, machine learning, Python, SQL, independent problem-solving, and effective communication across teams.

Leads compliance risk and assurance initiatives, including risk framework development, risk assessments, large-scale compliance testing, corrective action validation, KRI monitoring, reporting, and data intelligence. Partners with compliance, legal, and business teams while using Claude and other AI tools to support analysis, testing, research, and documentation. Requires strong judgment, communication, organization, and adaptability in a regulated financial services environment.

Leads a centralized contact center analytics function, managing analysts, prioritizing analytical requests, and setting operating standards. Performs complex analyses and executive insight reporting while building repeatable frameworks, automation, and responsible AI-assisted workflows. Partners with reporting and technology teams on data access and tools including MicroStrategy, Genesys, CallMiner, and Snowflake. Ensures analyses account for TCPA, FCRA, and FDCPA requirements while supporting strategic initiatives across customer service, lending, collections, complaints, workforce management, and related operations.

Manages regulatory and operational issue lifecycles, customer remediations, root cause investigations, controls assessments, documentation quality reviews, deadlines, escalations, and audit-related data requests. Partners cross-functionally to address compliance requirements, improve issue management processes, and prevent recurrence of business and system issues.

Leads OnDeck’s strategic partner account management function, owning partner relationships from onboarding and go-live through expansion, tier upgrades, and renewal. Builds the account growth playbook, QBR program, health scorecard, and scalable operating processes. Manages and coaches account managers, directly oversees high-value partner relationships, drives upsell and cross-sell, coordinates co-marketing, forecasts origination, and translates partner feedback into product and business priorities.

Leads creative strategy for multiple financial services brands by translating performance data and customer insights into messaging, briefs, testing strategies, and creative recommendations. Manages and mentors copywriters, guides execution, maintains brand voice, drives paid social evolution, evaluates results, and feeds learnings into future work. Partners with marketing, channel, business, design, and creative teams while using analytics and AI tools to improve ideation and production.

Leads Creative and Design Operations for Enova Studios by managing workflows, traffic, dashboards, tools, vendors, SOPs, and operational improvements. The role administers Asana and integrates the broader tool stack, coordinates capacity and project execution, manages vendor relationships, and applies AI and automation to improve efficiency. It partners with leadership to establish priorities, surface risks, maintain visibility, and support both creative production and UX/product design workflows.

Supports regulatory compliance programs for SMB and consumer lending businesses. Responsibilities include researching consumer protection laws, responding to compliance inquiries, conducting diligence and risk reviews, supporting audits and testing, identifying operational gaps, performing root cause analysis, and implementing policy and process changes. The role coordinates with business units and advisory teams while monitoring compliance with lending regulations such as UDAP/UDAAP, ECOA, FCRA, TILA, and TCPA.

Leads strategy and operations for new business initiatives, including market studies, competitive analysis, business modeling, M&A evaluation, strategic partnerships, budgeting, forecasting, acquisition integration, and startup planning. Monitors KPIs, assesses risks and efficiencies, supports cross-functional execution, mentors team members, and presents data-driven recommendations to senior stakeholders.

Supports compliance monitoring and supervision for CashNetUSA products. Owns customer remediation and issue management from root-cause investigation through corrective action, system fixes, testing, and redress. Identifies compliance exceptions, analyzes complaint trends, develops process improvements, maintains monitoring systems, documents regulatory and product knowledge, and supports audits. The role collaborates cross-functionally to resolve operational issues and align business processes with federal and state requirements.