Fictiv Benefits Overview

Own a defined product area from discovery through delivery. Gather customer, stakeholder, operational, and performance insights; define requirements and business cases; contribute to roadmaps; partner with Engineering and Design; facilitate cross-functional alignment; manage Agile execution, scope, risks, launches, and post-launch metrics. The role focuses on reliable product delivery, continuous improvement, and developing toward broader strategic ownership.

Leads product strategy, integrated roadmaps, and cross-domain prioritization across catalog, search, e-commerce, supply chain, customer experience, and business systems. Manages and develops a multi-layered product organization, establishes execution standards, drives stakeholder alignment, and oversees launches and outcome measurement. Builds investment cases, resolves dependencies, and represents product strategy with senior leadership. Requires large-scale catalog e-commerce experience, strong analytical and communication skills, Agile execution expertise, and active use of AI in product management.

Owns the Voice of the Customer program by managing Qualtrics survey tickets, categorizing feedback, investigating root causes, and coordinating corrective actions across departments. Analyzes NPS, CSAT, and open-text data to identify trends and prepares reports and dashboards for stakeholders. The role also follows up with customers, improves VOC workflows, and communicates insights that drive customer experience and operational improvements.