GoHealth Innovation, Technology & Agility

During my very first week at GoHealth, Matt Owen (senior data scientist) said, ‘Let’s meet every week and talk about innovation.’ That was super fun, because it was a fast way for me to learn how the technology works, to understand the experience we already had and ways to build on it.

Our engineers are deeply involved in identifying AI opportunities because they see the technical constraints and possibilities firsthand. They propose investments based on what they observe in our data pipelines, user interactions and operational challenges.

My focus is balancing two priorities: creating a positive, human-centered customer journey and connecting callers who are intentional about speaking with our licensed agents. The role blends strategy, experimentation and cross-team collaboration. We’re constantly exploring how AI can make our qualification process smarter and the customer experience more seamless and authentic.