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The Partner Operations Manager will manage and optimize the performance of third-party contact centers by tracking progress, analyzing performance data, troubleshooting issues, and collaborating with partner leadership to ensure operational excellence and support for partners.
The Partner Operations Manager at Grubhub will oversee third-party contact centers, focusing on operational excellence, performance tracking, and data analysis. This role involves collaborating with partner leadership, troubleshooting operational issues, and ensuring efficient onboarding practices while reporting on KPIs and business drivers.
As a Sr. Leadership Development Associate, you will design and sustain leadership and team development initiatives, partnering with HR and business leaders, facilitating company-wide programs, and managing vendor relationships. You will also evaluate program success and align initiatives with business objectives.