Jobs at Harris & Harris

Leads enterprise AI applications and operational effectiveness across contact center operations. Owns AI use cases, ROI, automation roadmaps, virtual agent improvement, workforce optimization, technology deployment, vendor partnerships, and continuous improvement. Builds business cases, monitors performance metrics, drives change adoption, and leads distributed teams while collaborating with IT, Analytics, HR, Quality, and Product stakeholders.

Analyzes client data to identify patterns, trends, exceptions, and process improvement opportunities. Responsibilities include compiling daily reports, collecting and cleaning data, reviewing performance indicators, resolving data issues, recommending improved data-management methods, and presenting findings to company leaders. The role requires strong analytical ability, attention to detail, communication skills, proven data analyst experience, and advanced Microsoft Word and Excel proficiency.

Manage IT projects from initiation through deployment and transition to maintenance. Responsibilities include developing project deliverables, managing resources, schedules, budgets, risks, incidents, and changes, monitoring progress, resolving issues, reporting to leadership, coordinating stakeholders, and improving project-management processes and tools. The role also supports IT implementations, data transfers, compliance requirements, disaster recovery, and business continuity.

Manages litigation claims, client files, correspondence, and legal administrative tasks. Responsibilities include sorting mail, preparing error-free attorney-requested letters, maintaining detailed account notes, coordinating with attorneys, adjusters, and clients, handling data entry, and managing a large caseload independently. The role requires strong communication, organization, attention to detail, typing, 10-key data entry, Microsoft Office proficiency, and the ability to work effectively in a fast-paced environment.

Develop and execute direct marketing and sales strategies to acquire healthcare clients and increase company revenue. Manage leads and prospective government accounts in CRM systems, convert prospects into profitable contracts, respond to inquiries, build client relationships, and represent the company at conferences and networking events. The role is fully remote with approximately 10% travel to the Chicago office and client sites.

Leads multiple client implementation projects, coordinating internal teams, clients, developers, and vendors. Manages project plans, requirements, data transfers, testing, quality control, reporting, documentation, issue resolution, and transition to IT operations. Performs interface analysis and testing, creates test plans and reports, and ensures implementations meet schedules and client needs. The role requires client communication, occasional visits, after-hours availability, and proficiency with the CUBS collection system.

The Bankruptcy Administrator prepares bankruptcy packets, sorts cases, files proofs of claim, communicates with debtors and attorneys, prepares correspondence, and updates account records. The role requires accurate data entry, strong typing skills, time management, prioritization, and professional customer service. It is primarily remote but requires weekly attendance at the company’s downtown Chicago office.