Jobs at HighLevel

Lead Product Designer to shape product direction, design systems and standards, mentor designers, partner with product and engineering, lead discovery-to-delivery for complex SaaS experiences, drive usability and accessibility, and use AI-powered tools to accelerate design and prototyping.

Lead and grow an analytics engineering team to build a trusted semantic metrics layer, scalable dimensional models, and governance. Partner cross-functionally to deliver reliable data products, improve pipelines and observability, set technical standards, and enable self-service analytics, experimentation, and ML while balancing scalability and business impact.

Lead experimentation and causal inference at company-wide scale: define methodology, own statistical approaches for small samples and clustered data, apply causal methods when experiments arent feasible, run experiment review, build tooling and curriculum, and partner with analytics and AI/ML teams to ensure decision-grade results.

The Trial Experience Specialist engages and nurtures new customers, conducts demos, answers inquiries, and supports prospects to convert trials into paid subscriptions while collaborating with teams.

The Sr Director, People Business Partner drives HR strategies, oversees workforce planning, and enhances employee experience within the organization, supporting business growth and leadership effectiveness.

Lead cross-functional product growth to optimize acquisition, activation, retention, and monetization. Define growth strategy, design growth loops and reward systems, run rigorous A/B testing and analytics, mentor product managers and growth analysts, and collaborate with Marketing, Engineering, Data Science, and Customer Success to drive trial-to-paid conversion and reduce churn.

Lead Spanish-speaking customers through onboarding and implementation of HighLevel. Translate customer needs into implementation plans, manage project timelines, drive adoption, deliver training/webinars, handle basic support during implementations, and collaborate with internal teams to ensure successful product adoption and customer outcomes.

Lead and develop the Trial Experience team for a SaaS product, coach and hold team members accountable to KPIs, drive process improvements, analyze data to inform actions, manage escalations, and ensure exceptional trial engagement and customer success.

Lead and mature Product Design's operating model by creating lightweight rituals, clarifying priorities, managing dependencies and launch readiness, improving cross-functional engagement, and scaling research operations. Build visibility into capacity and risks, reduce recurring fire drills, and enable the design org to grow without losing velocity.

Lead and manage ~8 product designers across US and India to raise aesthetic quality, drive core platform and native mobile UX, and evolve the design system. Own execution, critiques, hiring, coaching, cross-functional alignment, and adoption of AI-assisted production workflows to deliver cohesive, polished customer experiences and faster product delivery.

Lead UX research to improve usability, consistency, and product-market fit. Conduct competitive audits, synthesize user feedback and analytics, run usability studies, contribute to design systems, produce UX artifacts, and partner with product, engineering, and design to drive user-centered improvements.