Jobs at iManage

Designs and scales cloud-native development infrastructure supporting multiple engineering teams. Responsibilities include Kubernetes platform operations, infrastructure-as-code with Terraform and Helm, GitOps with ArgoCD, CI/CD modernization, automation, platform migrations, observability, reliability, security, and incident escalation. The role partners with application and SRE teams, establishes engineering standards, reduces operational toil, and mentors engineers while supporting Azure and AKS environments.

Own complex software initiatives across requirements, architecture, implementation, and delivery for iManage’s core cloud platform. Design scalable cloud-native systems using Java, microservices, and event-driven architectures. Partner with product and engineering teams, apply AI tools in development, communicate technical direction, and mentor engineers. The role requires hands-on development, architectural judgment, database and Linux experience, and familiarity with CI/CD, Docker, and Kubernetes.

Advises enterprise customers on legal technology risk governance, compliance frameworks, and platform implementations. Partners with Sales, Product, Marketing, and Customer Success to translate regulatory requirements into technology strategies, deployment architectures, roadmap priorities, and sales narratives. Develops thought leadership on AI governance, compliance automation, and knowledge security, while engaging with senior legal leaders, customer advisory boards, industry conferences, and regulatory forums.

Leads field marketing across the Americas, aligning Sales, Marketing, and Channel teams on go-to-market strategy. Plans and executes ABM, demand generation, regional events, content, PR, and partner initiatives to grow pipeline, adoption, and revenue. Manages vendors and regional budgets, analyzes campaign performance, reports on qualified opportunities and ROI, and develops customer advocacy and brand visibility programs.

Develop and execute channel partner marketing strategies across the Americas to expand market reach, generate partner-qualified pipeline, and drive sales. Manage co-marketing, co-selling, MDF programs, partner enablement resources, campaigns, content, communications, events, and sponsorships. Collaborate with sales, marketing, partner development teams, and resellers or technology partners. Track campaign and MDF performance, measure ROI, and adapt programs for regional localization.

Owns iManage’s Microsoft partner marketing strategy, including partner funds, co-selling programs, marketplace incentives, joint go-to-market campaigns, Microsoft sales relationships, awards, and market recognition. Builds operational infrastructure for tracking, reporting, budgeting, and program execution while aligning marketing activity with sales pipeline and revenue goals. Requires deep Microsoft ecosystem expertise, account-based marketing experience, commercial judgment, and the ability to influence cross-functional teams without direct authority.

Career fair registration opportunity for candidates interested in iManage full-time positions and internships. iManage develops a secure, cloud-enabled knowledge work platform used by professionals worldwide and seeks collaborative problem-solvers for future opportunities.

Leads the Americas customer success organization, overseeing strategic portfolios, retention, adoption, advocacy, and net revenue retention. Develops customer success teams, manages account health and churn risks, builds executive relationships, designs adoption programs, and coordinates with sales, support, product, and professional services. Uses analytics, customer health scoring, dashboards, and SaaS metrics to improve customer outcomes and business performance.

Conduct generative and evaluative UX research for enterprise software across the product lifecycle. Use qualitative and quantitative methods to identify user needs, synthesize findings, and inform product, design, and engineering decisions. Create personas, journey maps, recommendations, and research repository contributions. Support AI-powered product experiences with rigorous, privacy-aware research while partnering cross-functionally to reduce product risk and improve usability.

Owns the full lifecycle of technology and vendor agreements, including AI, SaaS, cloud, professional services, consulting, and data contracts. Negotiates buy-side transactions, manages contract pipelines, develops procurement legal playbooks and self-service resources, and advises cross-functional stakeholders on legal, privacy, security, and data risks. Partners with procurement, finance, engineering, security, product, privacy, and people operations to enable efficient, scalable technology purchasing.

Lead a team of 4–5 engineers building and operating a cloud-scale SaaS document management platform. Responsibilities include people development, architecture, technical decision-making, AI-native software development, partner collaboration, roadmap execution, and engineering best practices such as CI/CD, testing, code reviews, documentation, and observability.

Develop and maintain Python-based automated tests for Windows desktop applications. Build UI automation suites with WinAppDriver or Appium, manage Azure test environments, integrate testing into GitHub Actions, and write PowerShell setup scripts. Diagnose flaky tests and CI failures, document defects and test coverage, participate in code reviews, and collaborate with QA, development, and DevOps teams to support reliable releases.

Own product strategy and roadmap for information governance features (records management, matter mobility, threat analytics, compliance). Drive customer-informed requirements, prioritize backlog, run advisory panels, collaborate across engineering/design/GTm, monitor competition, and deliver governance capabilities that enable secure, compliant information lifecycle management.

Lead enterprise security strategy and architecture, create repeatable secure reference architectures and developer guardrails, perform threat modeling, embed Security by Design across product lifecycles, mentor senior security staff, evaluate third-party tech, and communicate technical risks to business leaders to enable secure, scalable SaaS growth.

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Manages governance, security, compliance, and operational integrity for enterprise SaaS applications. Responsibilities include application audits, access reviews, identity governance, application evaluations, documentation, health monitoring, support ticket triage, compliance reporting, application rationalization, and change management. The role partners with IT and business stakeholders, supports provisioning and deprovisioning workflows, and provides occasional off-hours support during maintenance and deployments.

Leads vision, strategy, and roadmap for iManage’s next-generation AI-native document and email management platform. Validates customer needs, unifies adjacent products, prioritizes engineering delivery, and launches features across cross-functional teams. Presents product vision to customers, executives, partners, and market audiences while monitoring competitors and developing differentiation. Requires extensive SaaS product management experience, cloud and content security knowledge, strong customer engagement, analytical skills, and cross-functional leadership.

Lead incident response and reliability improvements for iManage Cloud. Triage large-scale production issues, build observability and automation, run postmortems, partner with product and engineering, and proactively detect and eliminate systemic problems to improve uptime and customer experience.

Lead multi-year product strategy and roadmaps for a major platform area, prioritize reusable platform services, partner with engineering and cloud teams for scalability and reliability, participate in API and architecture decisions, integrate AI/ML capabilities, drive go-to-market launches, track product success metrics, and align stakeholders across the organization.

Negotiate and close high-volume enterprise SaaS and cloud agreements across the Americas. Review and redline customer paper, apply playbooks, manage concurrent deals, support sales escalations, and collaborate with cross-functional teams to ensure consistent, commercially minded legal positions.