Jobs at Intercom

As a Solutions Engineer, you will engage with customers to understand their needs, deliver pre-sales experiences, lead POCs, manage RFPs, and collaborate with product and engineering teams, while enhancing Solutions Engineering processes.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

Manage a large book of business, building client relationships, providing solutions, and developing strategic territory plans to achieve revenue growth and customer retention.

The Manager, Account Executives will lead a team to drive new business revenue in North America, focusing on market strategy, team performance, and cross-functional collaboration.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

The Business Development Representative drives revenue growth by engaging with prospects, generating business pipeline through outreach, and optimizing processes in collaboration with stakeholders.

The Business Development Representative will drive revenue growth by generating a pipeline, engaging with prospects and customers, and learning about Intercom's products through collaboration with various teams.

As a Senior Mid-Market Account Executive, you'll lead new business growth, manage the sales cycle, provide forecasts, create demonstrations, engage in team development, and represent customer feedback to colleagues.

The role involves leading a team of Mid-Market Relationship Managers focusing on developing sales strategies, managing customer accounts, and driving revenue growth through AI-driven solutions. Responsibilities include hiring, coaching, managing sales processes, and partnering cross-functionally to improve business outcomes.

Own the full sales cycle for Intercom's Sales Agent product: run discovery, design and manage structured evaluations, quantify ROI, align stakeholders, close deals, partner with Relationship Managers and Solutions Engineers, and feed product/marketing/pricing with customer insights to refine GTM.

As an SMB Account Executive, you'll grow new business through the full sales cycle, manage relationships, and forecast revenue for Intercom's Small Business segment.

Serve as a technical pre-sales advisor for LATAM customers: lead technical discovery, deliver demos and value-based presentations, design and run POCs, respond to RFPs/security questions, collaborate with Product and Engineering, and drive customer success throughout the sales cycle.

As a GTM Data Analyst, you will provide insights for upper funnel initiatives, measure brand marketing effectiveness, analyze engagement, and collaborate cross-functionally for informed marketing strategies.

As a Scaled Customer Success Manager, you will drive product adoption, engage customers, monitor usage, and collaborate with various teams to enhance customer experiences using AI-powered solutions.

The Sales Development Coordinator will nurture prospects, conduct account research, support sales efforts, and prepare resources for Account Executives, while gaining foundational sales experience.

The Senior Customer Success Manager will work with complex customers to guide them through AI transformation, ensuring successful adoption of Fin, Intercom's AI customer service agent, and enhance customer experiences.

The Mid-Market Relationship Manager drives revenue growth by managing a portfolio of mid-market customers, focusing on retention and expansion, and engaging with executives to implement AI-driven solutions.

As a Scale Relationship Manager, you'll enhance customer relationships, drive revenue growth, and collaborate on upselling opportunities with existing clients.

Lead and develop a team of Small Business/Scale Relationship Managers, focusing on AI-driven customer relationships and achieving revenue goals while ensuring high performance and continuous improvement.