Jobs at Intercom

Leads a North American team of Account Executives focused on new-business revenue growth for Fin. Responsibilities include sales strategy, segment planning, pipeline management, forecasting, performance tracking, talent development, cross-functional go-to-market collaboration, customer handoffs, and data-driven reporting. The role requires building high-performing teams, executing outbound sales motions, optimizing sales processes, and delivering revenue and logo growth.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, translating customer requirements into deployment plans, driving AI adoption and portfolio KPIs, managing escalations and project risks, improving partner operations, and coordinating with Sales, Customer Success, Support, and R&D. Leads partner business reviews and ensures delivery quality, customer outcomes, and continuous partner enablement.

Generates enterprise sales pipeline for Fin by targeting strategic accounts, conducting personalized cold outreach across phone, email, and LinkedIn, and engaging C-level prospects. Partners with account executives to prioritize opportunities, communicates Fin’s value proposition, maintains product and market expertise, and collaborates with Marketing, Sales Operations, and Product to optimize pipeline generation. The role offers development toward an account executive or closing sales position.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

As an SMB Account Executive, you'll grow new business through the full sales cycle, manage relationships, and forecast revenue for Intercom's Small Business segment.

Develop and deploy software solutions for strategic customers using Fin’s AI capabilities. Partner with customer technical teams to understand requirements, code integrations, deliver projects, and drive measurable business outcomes. Collaborate with Sales, Success, Product, and R&D teams to support adoption, influence product roadmaps, and share customer insights. The role requires strong coding, REST API expertise, rapid prototyping, clear communication, and willingness to work on-site with customers.

Partner with enterprise customers to drive successful adoption and business outcomes using Fin’s AI customer service agent. Responsibilities include requirements gathering, process mapping, solution design, configuration guidance, usage monitoring, optimization, expansion identification, success planning, executive business reviews, and internal customer advocacy. The role requires strong technical acumen, customer-facing communication, prioritization, and experience improving processes and measurable outcomes for enterprise accounts.

Lead technical discovery, pre-sales presentations, solution reviews, proof-of-concept engagements, RFP responses, and customer security discussions. Partner with Product, R&D, and Engineering to translate customer needs into tailored AI solutions, influence product direction, and improve Solutions Engineering processes. Build trusted customer relationships, communicate value to technical and business audiences, support customer success, and travel occasionally.

Work hands-on with strategic customers to design, prototype, and deliver production SaaS solutions using Fin. Embed with customer teams, integrate systems via REST APIs, influence product roadmap, collaborate with Sales/Success/Product, and codify best practices to scale deployments.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

Own Fin’s live customer education program, including curriculum strategy, webinars, cohorts, workshops, and the annual Fin Academy Live event. Design and deliver training for users, administrators, executives, and enterprise customers in partnership with Deployment Services. Establish program metrics, manage stakeholders and subject-matter experts, support onboarding and adoption, and continuously improve offerings based on customer and cross-functional feedback. The role requires presenting to high-profile audiences and traveling for live events and customer engagements.

Lead technical discovery, presentations, solution reviews, proof-of-concept design, RFP responses, and customer security discussions throughout the sales cycle. Partner with customers, Product, R&D, and Engineering to tailor AI solutions, communicate customer feedback, influence product direction, and improve Solutions Engineering processes. Build trusted customer relationships, drive adoption and success, and travel occasionally.

Leads technical discovery, solution reviews, value presentations, proof-of-concept design, RFP responses, and customer security discussions throughout the sales cycle. Partners with Product, R&D, and Engineering to translate customer needs into tailored AI solutions, influence product direction, and improve Solutions Engineering processes. Builds trusted relationships with technical and executive stakeholders while supporting customer success. Portuguese and Spanish fluency and occasional travel are required.

Lead complex AI customer-agent deployments from discovery through implementation. Manage project scope, schedule, budget, risks, reporting, and stakeholder communication while configuring automation, workflows, and analytics. Coordinate integrations, data migrations, security reviews, and technical readiness with engineers. Advise executives and technical teams, measure customer value and adoption, collaborate cross-functionally, and improve deployment methodologies using AI tooling.

The role involves leading a team of Mid-Market Relationship Managers focusing on developing sales strategies, managing customer accounts, and driving revenue growth through AI-driven solutions. Responsibilities include hiring, coaching, managing sales processes, and partnering cross-functionally to improve business outcomes.

Engage prospects via Fin Inbox, phone, email and LinkedIn to qualify leads, build pipeline with Account Executives, maintain product knowledge, improve workflows with cross-functional teams, and participate in team development and mentoring.

As a Scaled Customer Success Manager, you will drive product adoption, engage customers, monitor usage, and collaborate with various teams to enhance customer experiences using AI-powered solutions.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

Drive enterprise adoption and full-cycle sales of Fin, an AI customer-support agent. Responsibilities include prospecting, managing sales opportunities from initiation through close, delivering tailored product demonstrations, forecasting revenue, advocating for customer needs, collaborating cross-functionally, mentoring peers, and leading sales initiatives. The role requires enterprise SaaS sales expertise, strong pipeline generation, quota achievement, strategic communication, and the ability to explain complex AI solutions.

The Account Executive will drive new business growth in the LATAM region by managing the sales cycle, maintaining a sales pipeline, providing product demos, and addressing customer needs while meeting revenue goals.