Jobs at Intercom

Lead and develop a team of Technical Support Specialists, focusing on improving customer service metrics and fostering a supportive team culture. Collaborate cross-functionally to enhance customer experiences and processes.

Engage prospects via Fin Inbox, phone, email and LinkedIn to qualify leads, build pipeline with Account Executives, maintain product knowledge, improve workflows with cross-functional teams, and participate in team development and mentoring.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

As a GTM Data Analyst, you will provide insights for upper funnel initiatives, measure brand marketing effectiveness, analyze engagement, and collaborate cross-functionally for informed marketing strategies.

Manage and grow a large book of scaled business customers through renewals, upsells, and cross-sell opportunities. Develop strategic territory plans, forecast pipeline, track retention and product usage metrics, and collaborate with Marketing, Product, and Customer Success to drive product adoption and customer growth.

As a Scaled Customer Success Manager, you will drive product adoption, engage customers, monitor usage, and collaborate with various teams to enhance customer experiences using AI-powered solutions.

Generate enterprise pipeline via targeted outbound (cold calls, personalized email, LinkedIn) and partner with Account Executives to prioritize accounts. Deliver tailored prospect experiences, maintain product and market knowledge, and collaborate cross-functionally to improve conversion and processes.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

The Pre-Sales Senior Engagement Manager collaborates with clients to define deployment strategies for AI solutions, creates Statements of Work, and enhances customer experiences through effective project management and stakeholder engagement.

Own the full sales cycle for net-new business (0-50 FTE): prospect, qualify, close; build territory plans and pipeline; forecast to targets; partner with Marketing, Solutions Engineers, Product, and Customer Success to drive growth and provide market feedback.

The Manager, Account Executives will lead a team to drive new business revenue in North America, focusing on market strategy, team performance, and cross-functional collaboration.

As an SMB Account Executive, you'll grow new business through the full sales cycle, manage relationships, and forecast revenue for Intercom's Small Business segment.

The role involves leading a team of Mid-Market Relationship Managers focusing on developing sales strategies, managing customer accounts, and driving revenue growth through AI-driven solutions. Responsibilities include hiring, coaching, managing sales processes, and partnering cross-functionally to improve business outcomes.

Manage and grow Mid-Market relationships across LATAM, drive expansion and upsell, forecast revenue, deliver tailored demos, collaborate cross-functionally, mentor teammates, negotiate contracts, and represent the company at events while ensuring customer satisfaction and identifying growth opportunities.

The Account Executive will drive new business growth in the LATAM region by managing the sales cycle, maintaining a sales pipeline, providing product demos, and addressing customer needs while meeting revenue goals.