Lead and develop a team of Small Business/Scale Relationship Managers, focusing on AI-driven customer relationships and achieving revenue goals while ensuring high performance and continuous improvement.

Lead and scale Mid-Market and Enterprise Solutions Engineering teams, engage in complex pre-sales cycles, build verticalized solution architectures and repeatable playbooks, run PoCs and business value assessments, partner with Sales/Product/Engineering, and act as a trusted technical advisor to C-level stakeholders to drive customer outcomes and revenue.

Lead and scale a regional Solutions Engineering team across LATAM and Partnerships, act as a player-coach on complex, six-figure deals, design vertical solution architectures, run PoCs and demos, partner with Sales/Product/Engineering, build repeatable technical playbooks, and represent Intercom to executive customers to drive AI-enabled customer service transformations.

As a Solutions Engineer, you will engage with customers to understand their needs, deliver pre-sales experiences, lead POCs, manage RFPs, and collaborate with product and engineering teams, while enhancing Solutions Engineering processes.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

The Manager, Account Executives will lead a team to drive new business revenue in North America, focusing on market strategy, team performance, and cross-functional collaboration.

The Strategic Customer Success Manager works with complex customers, guiding AI transformation, improving support operations, and driving measurable outcomes through trusted relationships and process mapping.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

Manage a large book of business, building client relationships, providing solutions, and developing strategic territory plans to achieve revenue growth and customer retention.

As a Senior Mid-Market Account Executive, you'll lead new business growth, manage the sales cycle, provide forecasts, create demonstrations, engage in team development, and represent customer feedback to colleagues.

Lead and develop a team of Scale Customer Success Managers across AMER, build scalable 1:many CS programs and playbooks, drive product adoption, retention, and expansion through data-driven prioritization, and partner cross-functionally to improve the customer journey and global scaled CS playbook.

As an SMB Account Executive, you'll grow new business through the full sales cycle, manage relationships, and forecast revenue for Intercom's Small Business segment.

Own the full sales cycle for Intercom's Sales Agent product: run discovery, design and manage structured evaluations, quantify ROI, align stakeholders, close deals, partner with Relationship Managers and Solutions Engineers, and feed product/marketing/pricing with customer insights to refine GTM.

Serve as a technical pre-sales advisor for LATAM customers: lead technical discovery, deliver demos and value-based presentations, design and run POCs, respond to RFPs/security questions, collaborate with Product and Engineering, and drive customer success throughout the sales cycle.

As a Senior Sales Solutions Architect, assist customers in deploying and optimizing Intercom and Fin, focusing on API integrations, technical guidance, and ensuring successful customer experiences.

As a Sales Development Representative, you will engage with prospects, assess fit, and work with Account Executives to drive sales.

The Sales Development Coordinator will nurture prospects, conduct account research, support sales efforts, and prepare resources for Account Executives, while gaining foundational sales experience.

The Senior Salesforce Engineer will design scalable solutions in Salesforce, manage Quote-to-Cash projects, ensure system health, and collaborate with stakeholders.

The Mid-Market Relationship Manager drives revenue growth by managing a portfolio of mid-market customers, focusing on retention and expansion, and engaging with executives to implement AI-driven solutions.

Manage and enhance Intercom's product partnerships, drive app adoption and revenue, and serve as a liaison across teams to align activities with company goals.