Search the 15 jobs at Intercom

As an SMB Account Executive at Intercom, you will drive the growth and adoption of the company's products within small businesses, managing the full sales cycle from prospecting to closing deals. You will work collaboratively with various teams to provide insights on customer needs while forecasting revenue performance and achieving sales targets.

The Account Executive will drive the acquisition of new clients in the LATAM market by managing the full sales cycle, building a healthy sales pipeline, providing product demos, and consulting with clients. Responsibilities include meeting revenue goals, engaging with cross-functional teams, and mentoring team members while adapting to market changes.

The role involves leading and developing a top-performing Professional Services organization, driving customer success and adoption through strategic initiatives, and collaborating with various teams to enhance customer experience and deliver value. The Director will also oversee the scaling of services and partner with product and engineering teams to ensure customer success.

As a Small Business Relationship Manager at Intercom, you will build and maintain relationships with small business customers, ensure revenue growth and retention, strategize territory plans for upselling and cross-selling, collaborate with cross-functional teams, and mentor teammates while tracking key metrics related to customer growth.

As a Mid-Market Account Executive, you'll manage the full sales cycle for Intercom's Mid-Market customers, drive product adoption, and maintain knowledge of evolving products. You will provide forecasts on revenue performance and tailor demonstrations according to client needs, leveraging your experience and sales instincts to close new business effectively.

The Senior Technical Program Manager will drive high-impact initiatives, facilitating clear communication between engineering and product teams. The role involves creating adaptable processes, maintaining project goals, gathering functional specifications, and improving operational efficiencies. The manager will remove roadblocks and enable teams to execute swiftly while ensuring alignment with business objectives.

The Manager of People Systems leads the People Systems team at Intercom, managing technology strategy and operations. Responsibilities include improving systems architecture, developing strategies for automation, handling ticket management, and supporting key HR cycles. This role demands collaboration with executives and the implementation of optimal solutions using SaaS platforms.

The Strategic Customer Success Manager at Intercom will create and nurture relationships with high-value customers, guiding them through the entire Intercom journey while ensuring they derive optimal value from AI-driven solutions. This role involves developing Success Plans, managing risks, identifying growth opportunities, and acting as a trusted advisor throughout the customer's lifecycle.

The Senior Program Manager will lead cross-functional programs essential for the Customer Support team at Intercom. Responsibilities include collaborating with senior leaders on planning, enhancing program effectiveness, navigating risks, and using data for decision-making. This role requires strong leadership, communication, and project management skills, along with a deep understanding of Customer Support and SaaS environments.

The Customer Experience Architect role involves leading customer support transformation for businesses using AI-first strategies. Responsibilities include understanding customer needs, facilitating workshops, driving AI adoption, providing data-driven recommendations, and collaborating across teams to enhance customer outcomes.

The AI Deployment Architect will lead the implementation of AI solutions for customers, optimize deployment strategies, gather customer requirements, develop tailored plans, and collaborate with teams to ensure effective support solutions are delivered, fostering a culture of knowledge management.

The Customer Success Manager at Intercom is responsible for fostering strong relationships with customers, especially at the executive level, and ensuring they realize the full value of the Intercom platform. The role includes guiding customers through their adoption of AI solutions, developing strategic success plans, and collaborating with various teams to reduce churn and drive overall customer success.

The Technical Support Engineer at Intercom will assist customers with integrating products, diagnosing issues, and enhancing their experience with the company's AI customer service platform. This role involves direct communication with customers, owning issues until resolution, debugging technical problems, and collaborating with product teams to improve service efficiency and effectiveness.

The Legal Counsel will serve as a primary legal partner for Intercom’s Procurement team, negotiating and drafting contracts, advising on legal and business issues, and supporting various internal teams. Responsibilities include managing agreements related to SaaS, consulting, and data processing, as well as staying updated on legal trends to facilitate compliance and innovation.

The Associate Technical Support Specialist communicates effectively with customers, managing their inquiries from initial contact to resolution. The role requires a strong understanding of Intercom's products, excellent problem-solving skills, and the ability to give feedback for product improvement. Team collaboration and KPIs tracking are essential parts of the job.