Jobs at Intercom

Serve as a technical pre-sales advisor for LATAM customers: lead technical discovery, deliver demos and value-based presentations, design and run POCs, respond to RFPs/security questions, collaborate with Product and Engineering, and drive customer success throughout the sales cycle.

Lead and develop a team of Technical Support Specialists, focusing on improving customer service metrics and fostering a supportive team culture. Collaborate cross-functionally to enhance customer experiences and processes.

Engage prospects via Fin Inbox, phone, email and LinkedIn to qualify leads, build pipeline with Account Executives, maintain product knowledge, improve workflows with cross-functional teams, and participate in team development and mentoring.

Own and optimize the sales tooling ecosystem, routing, and operational workflows. Administer and improve sales technologies, build automations and governance, lead cross-functional projects, and partner with RevOps, Business Systems, Enablement, and Customer Success to scale sales productivity and processes.

As a GTM Data Analyst, you will provide insights for upper funnel initiatives, measure brand marketing effectiveness, analyze engagement, and collaborate cross-functionally for informed marketing strategies.

As a Scaled Customer Success Manager, you will drive product adoption, engage customers, monitor usage, and collaborate with various teams to enhance customer experiences using AI-powered solutions.

Partner with large enterprise customers to drive AI-agent transformation using Fin: scope projects, map processes, design solutions with engineers, monitor usage and ROI, lead Success Plans and executive reviews, drive adoption, expansion, and measurable automation and CX outcomes.

The Mid-Market Relationship Manager drives revenue growth by managing a portfolio of mid-market customers, focusing on retention and expansion, and engaging with executives to implement AI-driven solutions.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

Lead and develop a team of Small Business/Scale Relationship Managers, focusing on AI-driven customer relationships and achieving revenue goals while ensuring high performance and continuous improvement.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

Manage a large book of business, building client relationships, providing solutions, and developing strategic territory plans to achieve revenue growth and customer retention.

The Manager, Account Executives will lead a team to drive new business revenue in North America, focusing on market strategy, team performance, and cross-functional collaboration.

Own the full sales cycle for net-new business (0-50 FTE): prospect, qualify, close; build territory plans and pipeline; forecast to targets; partner with Marketing, Solutions Engineers, Product, and Customer Success to drive growth and provide market feedback.

The Pre-Sales Senior Engagement Manager collaborates with clients to define deployment strategies for AI solutions, creates Statements of Work, and enhances customer experiences through effective project management and stakeholder engagement.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

The Business Development Representative drives revenue growth by engaging with prospects, generating business pipeline through outreach, and optimizing processes in collaboration with stakeholders.

The Business Development Representative will drive revenue growth by generating a pipeline, engaging with prospects and customers, and learning about Intercom's products through collaboration with various teams.

As a Senior Mid-Market Account Executive, you'll lead new business growth, manage the sales cycle, provide forecasts, create demonstrations, engage in team development, and represent customer feedback to colleagues.

The role involves leading a team of Mid-Market Relationship Managers focusing on developing sales strategies, managing customer accounts, and driving revenue growth through AI-driven solutions. Responsibilities include hiring, coaching, managing sales processes, and partnering cross-functionally to improve business outcomes.