Kustomer
We're Hiring!
Kustomer Offices
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
Our teams work together closely at our office in Midtown Manhattan. The office is often used for intentional team onsite/offsites. Great news: dogs allowed!
Typical time on-site:
Not Specified
U.S. Office Locations
New York Office
Midtown Manhattan is where New York happens - between the lights of Times Square and the rails of Penn Station. A short walk to Broadway, Bryant Park, world-class dining and a commute that works from anywhere in the tri-state. We're surrounded by the kind of energy that only Manhattan delivers.
Recently posted jobs
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.
