Mashgin
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Build and maintain integrations between Mashgin kiosks and customer backends, payment systems, POS, and enterprise apps. Develop software spanning firmware to cloud services, debug across hardware and software stacks, and work directly with customers to deploy and troubleshoot integrations.
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As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.
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Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.
