Jobs at ModMed

Manage a team of Customer Success Managers for the Orthopedics vertical to drive adoption, reduce churn, identify upsell opportunities, and optimize customer experience. Set strategy, KPIs, forecasting, staffing and onboarding, mentor staff, collaborate cross-functionally, and ensure high customer satisfaction and revenue retention.

Lead GTM territory planning, CRM governance, and forecasting to scale sales operations. Drive territory modeling, RoE, pipeline hygiene, reporting accuracy, and cross-functional enablement to improve productivity and automation.

Support corporate governance, entity management, IPO readiness, and M&A transactions. Prepare board materials, maintain corporate records, manage entity filings, coordinate diligence and closings, and partner with executive leadership, finance, tax, HR, and external counsel to improve governance processes and legal operations.

Manage a team of Customer Success Managers for an AI-powered clinical documentation product. Drive adoption, reduce churn, identify upsell, forecast at-risk customers, manage KPIs, mentor staff, and collaborate cross-functionally to optimize the customer journey and support revenue and retention goals.

Generate and qualify leads through outbound and inbound channels, conduct cold calls and email/LinkedIn outreach, research prospects, and schedule demos for Regional Sales Managers. Maintain lead documentation in Salesforce and engagement tools, hit qualified-opportunity quotas, and develop sales skills and healthcare product knowledge to communicate value and overcome objections.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Serve as primary client contact for RCM services, analyze A/R and denial trends, develop performance plans, conduct audits and client meetings, collaborate with internal and global RCM teams, escalate complex issues, and drive improvements to meet client KPIs.

Lead Customer Success Operations, Enablement, Education, and Services. Drive digital transformation, CS technology roadmap, P&L for enablement/services, process optimization, measurement of CS KPIs, and global internal enablement to increase adoption, retention, and service revenue.

Lead analysis and optimization of end-to-end revenue cycle processes (registration through AR). Identify inefficiencies and compliance risks, implement SOPs and system improvements, train teams and clients, monitor RCM KPIs, support product requirements, and troubleshoot complex billing and denial issues.

Lead ModMed's B2B digital growth engine by designing and executing AI-driven, multi-channel demand generation and SEO strategies. Embed generative AI into content and campaign workflows, scale programmatic and ABM efforts, implement predictive analytics and ML attribution, manage ad tech stack, and align stakeholders to drive pipeline and ARR growth.

Lead and manage Professional Services teams overseeing full-suite product and integration implementations. Own delivery, escalations, client relationships (including C-level), KPIs, forecasting/backlog/EBITDA, quality standards, and PMO practices while collaborating with Sales, Training, Technology, and Operations to improve processes and outcomes.

Analyze sales pipeline velocity, conversion rates, and productivity; model capacity and forecasting; support expansion/retention analysis; maintain CRM data integrity; build dashboards and translate data into actionable insights for sales leadership.

Lead a team of Client Success Senior Managers and Managers for enterprise RCM accounts, develop scalable client management frameworks, drive adoption and measurable outcomes, serve as executive escalation, partner cross-functionally to reduce churn and improve service delivery, and represent customer voice in strategic initiatives.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Serve as primary client contact for medical practices to manage end-to-end revenue cycle operations, analyze A/R and denial trends, develop performance plans, present KPIs and reports, coordinate with internal/onshore/offshore teams, resolve billing and payer issues, and optimize RCM workflows to meet client SLAs and goals.

Designs, develops, and delivers training programs and materials for Revenue Cycle Management software; conducts virtual and on-site training for clients and internal teams; assesses training needs, provides ongoing support and troubleshooting, collaborates with product and support teams, evaluates training effectiveness, and maintains expert knowledge of RCM workflows and industry best practices.

Serve as the RCM and financial practice management SME on sales teams: lead discovery, deliver demonstrations, advance deals, collaborate cross-functionally, and inform AI-powered RCM product development while supporting post-sale handoffs.

Serve as primary client contact for enterprise medical practices, managing end-to-end revenue cycle operations, tracking KPIs, conducting audits, building Practice Performance Plans, collaborating with RCM operations to resolve billing issues, presenting reports to executives, and supporting sales and software adoption to improve financial performance.

Lead strategic direction and execution for implementation and post-sale onboarding, manage P&L and delivery KPIs, scale teams and organizational structure, engage C‑suite clients, negotiate contracts/SOWs, establish global delivery methodologies and quality standards, and drive operational efficiency and automation to accelerate revenue recognition and client time-to-value.