Jobs at ModMed

Manages RCM client success teams, ensuring exceptional service, client satisfaction, KPI improvement, retention, growth, and long-term relationships. Coaches Enterprise Client Advisors, Client Advisors, and Leads; identifies operational improvement opportunities; and partners with senior leadership to scale assigned specialties and verticals.

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Sell ModMeds real-world data solutions to life sciences clients by building relationships, managing full enterprise sales cycles, negotiating data license agreements, documenting activity in Salesforce, representing the company at industry events, and identifying account expansion opportunities.

Own key customer accounts as the primary relationship manager and strategic consultant. Assess workflow needs, recommend solutions, manage escalations, drive product adoption and retention, identify upsell opportunities, support customer success milestones, create SOPs, and coordinate cross-functional issue resolution. The role requires medical practice workflow knowledge, advanced product expertise, strong communication, independent decision-making, and proficiency with customer success and analytics tools.

Business Consultants analyze client processes, identify workflow gaps, and recommend standardized workflows for ModMed software adoption. They manage complex, multi-phase healthcare implementations, including rollout planning, dependency mapping, stakeholder alignment, change management, workflow documentation, adoption tracking, optimization, and escalation resolution. The role requires healthcare operations or revenue cycle management experience, business consulting experience, strong communication and presentation skills, and 50–75% travel.

Senior Sales Transaction Paralegal responsible for drafting, reviewing, and negotiating SaaS and commercial agreements, supporting enterprise deals, assessing risk and compliance (data privacy/security), maintaining contract templates and CLM processes, collaborating cross-functionally with Sales, Finance, Security and Legal, tracking contract metrics, and training internal teams to streamline contracting and protect company interests.

Supports revenue growth by managing smaller transactional sales, qualifying inbound leads, conducting outbound prospecting, maintaining CRM and account data, and developing pipeline across assigned territories. Partners with Account Executives and overlay teams to identify cross-sell, upsell, expansion, and whitespace opportunities. Provides pipeline reporting and participates in account strategy sessions.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Lead end-to-end project management for Customer Success Operations, coordinating cross-functional teams, managing risks, schedules, budgets, and operational readiness for product launches and process improvements. Maintain dashboards, drive process optimization, and support Operational Excellence by defining business cases and measuring return on value.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Serve as primary client contact for enterprise medical practices, managing end-to-end revenue cycle operations, tracking KPIs, conducting audits, building Practice Performance Plans, collaborating with RCM operations to resolve billing issues, presenting reports to executives, and supporting sales and software adoption to improve financial performance.

Serve as primary client contact for RCM services, analyze A/R and denial trends, develop performance plans, conduct audits and client meetings, collaborate with internal and global RCM teams, escalate complex issues, and drive improvements to meet client KPIs.

Lead strategic direction and execution for implementation and post-sale onboarding, manage P&L and delivery KPIs, scale teams and organizational structure, engage C‑suite clients, negotiate contracts/SOWs, establish global delivery methodologies and quality standards, and drive operational efficiency and automation to accelerate revenue recognition and client time-to-value.

Generate and qualify leads through outbound and inbound channels, conduct cold calls and email/LinkedIn outreach, research prospects, and schedule demos for Regional Sales Managers. Maintain lead documentation in Salesforce and engagement tools, hit qualified-opportunity quotas, and develop sales skills and healthcare product knowledge to communicate value and overcome objections.

Lead product marketing for Professional Services and Data solutions, develop persona-driven messaging and launch plans, create sales enablement content, track competitors, inform product and sales teams with market insights, and drive cross-functional alignment to accelerate the sales funnel.

Lead ModMed's B2B digital growth engine by designing and executing AI-driven, multi-channel demand generation and SEO strategies. Embed generative AI into content and campaign workflows, scale programmatic and ABM efforts, implement predictive analytics and ML attribution, manage ad tech stack, and align stakeholders to drive pipeline and ARR growth.

Lead and manage Professional Services teams overseeing full-suite product and integration implementations. Own delivery, escalations, client relationships (including C-level), KPIs, forecasting/backlog/EBITDA, quality standards, and PMO practices while collaborating with Sales, Training, Technology, and Operations to improve processes and outcomes.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Serve as the RCM and financial practice management SME on sales teams: lead discovery, deliver demonstrations, advance deals, collaborate cross-functionally, and inform AI-powered RCM product development while supporting post-sale handoffs.