Jobs at Natera

Provides customer support for medical professionals, patients, sales representatives, and internal teams. Manages account inquiries, ordering issues, missing information, delays, cancellations, sample redraws, and escalated problems while documenting interactions and maintaining turnaround times. Requires knowledge of oncology testing workflows, patient information requirements, HIPAA/PHI handling, customer service, problem-solving, and administrative procedures. The role is remote and may involve Salesforce Service Cloud, laboratory information systems, customer portals, and cloud-based call center tools.

Provides phone and electronic customer support for medical testing, including obtaining missing information, communicating test status, handling results and sample inquiries, scheduling mobile phlebotomy, triaging technical and clinical requests, supporting account and supply orders, documenting interactions, and escalating issues. Maintains knowledge of genetic testing procedures, protects patient health information under HIPAA, and assists with training new employees.

Leads denial management and appeals strategy for laboratory billing, including payer advocacy, root-cause analysis, outsourced RCM performance, and reimbursement optimization. Partners with engineering and vendors to translate workflows into billing-system logic and automation. Defines requirements, supports UAT and QA, analyzes denial trends using data tools, and drives scalable processes that improve overturn rates, prevent denials, and increase recovery.

Supports software development by implementing requirements, modifying database schemas, automating manual tasks, fixing defects, debugging issues, performing root cause analysis, communicating with users, and developing unit tests. The role also involves data validation and uploads, code reviews, test automation, and required privacy, compliance, and security training.

Designs and develops scalable customer-facing web applications and microservices APIs. Leads complex system architecture, performs code reviews, mentors engineers, defines technical implementations, and guides engineering vision. Maintains sustainable business systems, supports compliance initiatives, and improves development processes. The role requires Java and Spring experience, cloud technologies, relational databases, REST and event-driven architectures, containerization, front-end development, and software lifecycle expertise.

Leads architecture and hands-on development of scalable data pipelines, governed data models, semantic layers, analytics products, and AI workflows. Writes production SQL and Python, establishes engineering standards, mentors engineers, and drives design reviews. Builds agentic and LLM solutions using retrieval and managed AI services while ensuring data quality, observability, reliability, privacy, and regulatory compliance for PHI and genomic data. Partners with stakeholders, platform teams, and governance forums to deliver trustworthy business solutions.

Leads the design, development, maintenance, and technical direction of Java and Spring Boot backend microservices supporting commercial order processing. Responsibilities include architecture decisions, mentoring engineers, code reviews, stakeholder collaboration, software lifecycle ownership, quality initiatives, QA support, and building highly available systems using AWS, Kafka, GraphQL, databases, and infrastructure-as-code technologies.

The Senior Financial Analyst monitors and communicates expense performance, reviews requisitions, develops financial benchmarks and reports, prepares forecasts and ad hoc analyses, supports accounting close and audits, and implements scalable reporting and cost-reduction processes. The role partners cross-functionally, handles PHI in accordance with HIPAA, and operates independently during temporary maternity leave coverage.

Leads data product engineering across Natera’s data platform, building certified, AI-ready analytics products and self-service experiences. Establishes standards, golden paths, data quality, governance, observability, and measurable delivery practices across domains. Drives AI-native engineering, agentic development, and productivity improvements while hiring and developing engineering teams. Requires hands-on technical leadership across Python, SQL, dbt, Snowflake, AWS, orchestration, and regulated healthcare data environments.

Reviews and analyzes molecular genetic testing results, translates findings into laboratory information systems, verifies specimens and requisitions, corrects patient data, troubleshoots routine issues, and maintains regulatory, GLP, HIPAA, documentation, and quality-compliance requirements.

Manage federal, state, local, and international tax compliance, including income, sales and use, VAT, withholding, and property taxes. Oversee tax filings, reconciliations, projections, audits, controls, regulatory monitoring, third-party consultants, and tax planning. Drive process improvements, support internal and external audits, prepare journal entries, and communicate tax risks and opportunities to leadership. The role may require occasional evenings or weekends.

Embed with a business domain to map workflows, design agent-enabled future-state processes, build and connect production automation (LLMs, agents, RAG), run and monitor agents with observability and evals, and partner with domain leaders to deliver measurable KPI improvements.

Work with a business domain to map workflows, design agent-driven workflows, build and integrate agent and automation pipelines, deploy and run agents in production, monitor KPIs and observability, and iterate with human-in-the-loop checkpoints to reliably improve business outcomes.

Lead technical pre-sales for EHR-integrated digital engagement solutions: support sales in discovery, RFPs, security assessments, pilots, and implementation. Liaise with product, engineering, EHR teams, contribute market-driven product strategy, and ensure successful customer onboarding and expansion.

Own and operate the Workday platform across HCM, Payroll, Recruiting, Prism, and Illuminate. Configure modules, build reports and integrations (EIB, Studio, APIs, RaaS), manage security models, tenant lifecycle, release readiness, analytics, automation, and compliance while partnering with HR, Payroll, Finance, and IT stakeholders.

The Senior Generative AI Engineer will design and deploy AI/ML solutions, focusing on Generative AI systems and their operational excellence across various sectors like R&D and Clinical Trials.