Jobs at Palmetto Technology Group, Inc.

Provides advanced IT help desk, desktop support, networking, cloud, and customer service assistance. Resolves and triages support tickets, prioritizes issues, schedules service appointments, assigns escalations, documents solutions, and supports Microsoft environments including Office 365, Microsoft 365, and Azure. The role also troubleshoots operating systems, enterprise applications, and network configurations while mentoring junior staff and improving help desk and dispatch processes.

Provides first-line IT support for contract customers by diagnosing and resolving hardware, software, networking, cloud, and Microsoft platform issues. Responsibilities include managing and prioritizing tickets, triaging calls, dispatching and escalating work, scheduling service appointments, documenting resolutions, supporting users within defined response times, and improving help desk processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills.

Owns engineering, administration, scaling, and reliability for Microsoft Azure, Microsoft 365, Entra ID, and Azure Virtual Desktop environments. Serves as the Tier 3/4 escalation authority for cloud, identity, messaging, virtualization, and infrastructure issues. Designs Azure infrastructure, manages Zero Trust controls, supports SOC 2 compliance and incident response, aligns outsourced helpdesk operations, and automates tenant administration through PowerShell and Microsoft Graph API.

Provides frontline help desk support by diagnosing and resolving hardware, software, network, account, and connectivity issues. Installs and configures systems, manages user accounts and permissions, documents solutions, maintains knowledge bases, monitors IT systems, supports technology projects, and escalates complex problems. The role also handles phone triage, follows security and compliance procedures, and delivers customer-focused assistance within service-level expectations.