Jobs at PatientIQ

Lead revenue-generating Customer Success organization to drive net revenue retention and expansion ARR. Own expansion quota, build CS-as-revenue playbooks and incentives, manage strategic accounts, lead three teams (Enterprise CS, Specialty CS, Outcomes Research & Registries), partner with sales, and oversee headcount and capacity planning to grow NRR to 120%+.

Lead and govern PatientIQ's portfolio of strategic initiatives, build the Strategic Program Office, drive cross-functional execution, establish KPI frameworks and AI-enabled workflows, produce executive analyses, and maintain accountability across teams to deliver measurable commercial and operational outcomes.

Generate net-new enterprise pipeline through outbound prospecting across email, phone, LinkedIn, and other channels. Research target accounts, map buying committees, personalize outreach using AI tools, qualify leads against ICP and BANT/MEDDIC criteria, book qualified meetings, maintain CRM records, and partner with Account Executives and Marketing on account-based campaigns. The role requires strong communication, organization, resilience, and comfort with consultative enterprise sales cycles.

Leads and mentors a team of 4–6 engineers while contributing code and providing technical direction. Owns agile rituals, production feature delivery, technical architecture, performance, scalability, reliability, observability, and technical debt reduction. Partners with product and design teams, supports enterprise customers, and drives adoption of AI throughout software development. The role focuses on healthcare software, patient data collection, regulatory compliance, benchmarking, and integrations using HL7 and FHIR.

Lead consultative enterprise sales of PatientIQ's Data Solutions (ResearchPRO, DataPRO) to medical device, life sciences, and pharma buyers. Build pipeline, leverage executive relationships, navigate complex multi-stakeholder deals, translate clinical needs into tailored RWE and registry solutions, and partner cross-functionally to design and execute deals.