Jobs at Propelus

Manage and develop a team of Customer Success professionals serving enterprise healthcare SaaS accounts. Drive retention, renewals, expansions, customer satisfaction, and net revenue retention through data-driven strategies. Analyze customer health and churn risks, improve workflows and playbooks, allocate team resources, and partner cross-functionally with Sales and Operations. Present performance insights to leadership and support training, process innovation, and continuous improvement.

Provide high-volume customer support through phone, chat, and email. Troubleshoot software bugs and navigation issues, educate customers about account features and plans, use AI-supported workflows and Zendesk-style help desk tools, document recurring issues, share product feedback, and improve support documentation. The role requires clear communication, efficient case resolution, adaptability, and comfort working remotely in a fast-paced SaaS environment.

Lead Propelus’s Employer Growth Team across EverCheck and Immuware, owning revenue growth, pipeline creation, forecasting, territory coverage, sales processes, enablement, and team performance. The role manages eight direct reports and requires hands-on enterprise selling into hospitals and health systems, coaching, performance management, and development of outbound sales systems. The leader will also support new data solutions and a premium nursing module while partnering with Marketing and senior leadership in a PE-backed environment.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.