Rocketmiles Careers in Chicago
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Information Security Manager

Rocketmiles
Chicago
3 days ago
+23
Rocket Travel, Inc., a subsidiary of Booking Holdings, is looking for an Information Security Manager who enjoys security work and possesses both deep and wide expertise in systems and application security in our West Loop, Chicago office.

Bilingual Concierge (English/Portuguese), Customer Loyalty

Rocketmiles
Chicago
1 week ago
+23
Is fluent in spoken and written English as well as Spanish or Portuguese. Displays overall well-roundedness and general talent in order to pick up duties quickly with accuracy and contribute ideas for improvement. Shows an analytic approach to problem solving, and can make data-driven recommendations for improvement. Has experience in customer service, high-end retail, administrative assistance and/or hospitality. Is entrepreneurial and able to take ownership.

Software Engineer (Java)

Rocketmiles
Chicago
1 week ago
+23
Adding visibility to critical applications and processes. Evolving the Rocket toolkit by identifying and recommending the best tool for each task. Creating A/B tests to bring our users a constantly improving experience. Improving existing code to make it more testable, tested, and resilient. Deploying daily to highly-available applications. Maintaining a sense of empathy for our customers and moving quickly where users are most acutely affected.

Senior Site Reliability Engineer

Rocketmiles
Chicago
1 week ago
+23
Expanding and maintaining shared tooling for CI/CD pipelines, application monitoring, and analytics. Triaging structural security issues and designing automation to enforce compliance. Implementation of cross-product CI/CD pipeline code to solve common CI/CD issues. Automating the infrastructure components of our Whitelabel launch process. Evaluating container orchestration products for future product deployments.

Senior Experience Designer

Rocketmiles
Chicago
2 weeks ago
+23
Work as a design generalist. You’ll execute all aspects of design including user research, interaction design, and visual design.  Talk to customers. You’ll get to know our customers through shadowing, interviews, and basic usability tests. Be a partner. Silos aren’t our thing; you’ll be a partner to product, engineering, customer loyalty, business development, and others around the company. Keep it human. You’ll prioritize customer needs, set success metrics, and contribute to the team’s roadmap. Craft a vision. Design has the unique ability to illustrate the future. Using data, customer insights, and business objects, you’ll paint a picture of where we should explore and the minimum lovable products to get us there. 

Experience Designer

Rocketmiles
Chicago
2 weeks ago
+23
Work as a design generalist. You’ll execute all aspects of design including user research, interaction design, and visual design.  Talk to customers. You’ll get to know our customers through shadowing, interviews, and basic usability tests. Present multiple solutions to a problem. You’ll share work and receive feedback from multiple disciplines. Act as a partner. Silos aren’t our thing; you’ll be a partner to product, engineering, customer loyalty, business development, and others around the company.

Senior SDET/QA Engineer

Rocketmiles
Chicago
2 weeks ago
+23
Execute acceptance, regression, and exploratory testing against application updates. Active participant in design reviews and requirements gathering sessions with product managers and other engineers. Writer of detailed bug reports and user stories. Test automator and test/mock environment designer/builder. Coordinate application releases and deployment into test and/or production environments. Provider of 2nd tier technical support to our users, customer support, product, and dev teams.

Senior Software Engineer - Java

Rocketmiles
Chicago
2 weeks ago
+23
Adding visibility to critical applications and processes. Evolving the Rocket toolkit by identifying and recommending the best tool for each task. Creating A/B tests to bring our users a constantly improving experience. Improving existing code to make it more testable, tested, and resilient. Deploying daily to highly-available applications. Maintaining a sense of empathy for our customers and moving quickly where users are most acutely affected.

Partner Manager, Partnerships North America

Rocketmiles
Chicago
2 weeks ago
+23
Support growing Rocket Travel's portfolio of business in North America via growth in net new partnerships and continued growth and focus on existing portfolio of partners. Oversee onboarding efforts for new partnerships. Prepare partner presentation materials, including introductory presentations and business development materials for potential partners, account reviews for existing partners, and new product collateral. Manage the partner marketing calendar so the entire team is aware of partner marketing activities, including briefing customer service and other stakeholders on promotion or campaign details. Support the partner by working with internal marketing teams on collateral and asset review. Serve as first point of escalation for partners to resolve issues with customers, partner platforms, etc. Perform marketing campaign data analysis, including internal and external partner marketing. Execute monthly reporting for partners including analysis to concisely identify trends and make recommendations based on data.

Senior Application Security Engineer

Rocketmiles
Chicago
2 weeks ago
+23
Testing for system vulnerabilities and doing periodic penetration testing. Being responsible for quarterly security audits. Planning and implementing standard operating procedures and protocols for data and infrastructure security. Developing technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks. Managing our bug bounty program. Performing application security design reviews against new products and services. Tracking and prioritizing all security issues. Building internal security tools that help fix security problems at scale. Playing a lead role in developing and designing application-level security controls and standards for our SaaS rollouts.

Partner Manager, Partnerships LATAM

Rocketmiles
Chicago
2 weeks ago
+23
Take the lead in growing Rocket Travel's portfolio of business in LATAM via growth in net new partnerships and continued growth and focus on existing portfolio of ~10+ loyalty partners. Oversee onboarding efforts for new partnerships. Prepare partner presentation materials, including introductory presentations and business development materials for potential partners, account reviews for existing partners, and new product collateral. Manage the Latam partner marketing calendar so the entire team is aware of partner marketing activities, including briefing customer service and other stakeholders on promotion or campaign details. Serve as first point of escalation for partners to resolve issues with customers, partner platforms, etc. Perform marketing campaign data analysis, including internal and external partner marketing. Proactively benchmark competitive landscape on a regular basis to ensure that our products are well positioned and remain best-in-class; identify net new product features to evaluate/bring to the team for discussion . Support finance with billing reconciliation to ensure correct billing from the partner.