Jobs at Roku

Leads 8–10 Client Associates responsible for digital advertising campaign operations from pre-sale planning through launch, billing, reporting, upsells, and renewals. Establishes workflows, SLAs, quality standards, escalation paths, enablement programs, and automation initiatives. Manages team performance and development, coordinates with Sales, Account Management, Ad Operations, Billing, Measurement, and offshore partners, resolves operational escalations, tracks KPIs, and communicates delivery risks and recommendations to senior leadership.

Lead and coach a team of Account Managers focused on Media & Entertainment clients; drive client relationships, campaign strategy, performance optimization, revenue growth, upsells, and operational efficiency while collaborating cross-functionally.

Manage Roku advertising accounts from pre-sale through post-sale, owning campaign execution, performance, client satisfaction, renewals, revenue retention, and account growth. Develop strategic account plans, identify upsell opportunities, optimize programmatic video campaigns, troubleshoot delivery issues, present performance insights, and lead client communications. Partner cross-functionally with Sales, Ad Operations, Finance, and other teams while mentoring Account Coordinators and contributing to process and product improvements.

Lead channel-focused marketing strategy to drive device sell-through across retail, e-tail, and direct channels. Own seasonal retail moments, in-store merchandising, e-tail optimization (A/B testing), DTC promotions, budget allocation, cross-functional alignment, and executive reporting to increase conversion, presence, and device sales.