Jobs at ServiceNow

Design, build, and operate scalable IAM solutions across cloud and internal systems. Implement role design, reduce privilege sprawl, automate access workflows and reviews, integrate logging/metrics into SIEM, identify and mitigate risky permissions, and drive secure-by-default patterns and operational runbooks.

Define and publish ServiceNow's Insurance industry positioning and go-to-market strategy. Build message houses and solution narratives, own marketing BOM (decks, demos, battlecards, stories), lead event and field content strategy, drive pipeline with Demand Gen and Field Marketing, enable sellers through certifications, and use AI tools to run research and content workflows. Up to 20% travel.

Own CRM product market success for Manufacturing: drive territory strategy, support account planning, coach account teams, envision digital transformation value, interlock with specialists, and manage sales cycles. Requires partnership with customers and partners and travel.

Lead enterprise-scale transformation as a technical strategist and trusted advisor. Design platform 'North Star' operating models using ServiceNow, run discovery workshops, craft executive-level technical narratives, drive long-cycle pursuit strategy, and ensure clean handoffs to delivery teams across 9-18 month transformations.

Act as the strategic technical lead for partner organizations, driving partner growth via pre-sales technical engagement, solution architecture, AI-first co-innovation, proofs-of-concept, demonstrations, and value engineering. Translate platform capabilities into scalable partner offerings, advise on go-to-market and practice growth, and coordinate internal specialists to accelerate partner-led deals.

Design, build, and maintain scalable, secure infrastructure for CPQ microservices across multi-cloud (GCP/Azure/AWS). Develop Python applications, containerize with Docker, orchestrate with Kubernetes, manage PostgreSQL, implement CI/CD with GitHub/GitHub Actions, integrate and support AI/ML microservices, ensure security and FedRAMP-compliant cloud operations, troubleshoot SaaS CPQ production issues, and mentor engineering colleagues.

Design, deploy, and operate multicloud infrastructure and CI/CD for CPQ microservices. Write and test Python code, containerize services with Docker, orchestrate with Kubernetes, manage GCP/Azure/AWS (including Azure GCC/FedRAMP), integrate AI/ML microservices, maintain PostgreSQL, ensure security and compliance, troubleshoot SaaS operations, and mentor colleagues.

Lead GTM and revenue operations for ServiceNow.org: set strategy, translate GTM plans into execution across sales, partners, and cross-functional teams; own quota, segmentation, forecasting, pipeline, renewals, reporting, sales enablement, and operational budgeting to drive nonprofit business growth.

Drive new enterprise SaaS revenue for manufacturing accounts through territory and account planning, prospecting, building C‑suite relationships, orchestrating cross‑functional teams, advising on AI/IT roadmaps, and closing deals to meet sales targets.

Lead enterprise AI transformation and solution architecture engagements. Advise executives on AI strategy, design end-to-end AI architectures (RAG, knowledge graphs, AI Agents), define data catalog and governance programs, embed responsible AI controls, and drive adoption through change management, enablement, and practice development across complex multi-stakeholder implementations.

Lead strategy and execution for GSI, CSP, and technology partner ecosystem. Act as executive sponsor and escalation point, recruit and manage a sales-oriented partner team, build business plans, run partner QBRs, align with sales and executive leadership, and drive partner enablement, marketing execution, and KPI/target attainment.

Lead onboarding and adoption for enterprise customers, build executive relationships, translate business needs into solutions, drive engagement and growth, gather customer feedback, and iterate onboarding strategy to ensure customers realize product value.