Jobs at ServiceNow

Sell ServiceNow CRM solutions to business leaders across customer service, field operations, revenue operations, and sales. Build executive relationships, develop territory plans, lead virtual account teams, conduct discovery and demonstrations, advise customers on business outcomes, negotiate new business, and identify expansion opportunities through customer business reviews. The role requires 10+ years of software or solutions sales experience, strong quota attainment, technical fluency, AI awareness, and willingness to travel up to 50%.

Manages strategic GSI partnerships with KPMG and DXC, developing joint business, sales, marketing, enablement, and partner programs. Coordinates with ServiceNow, sales, marketing, services, and regional teams to drive pipeline, deal registration, forecasting, events, MDF, partner compliance, and implementation services. Builds executive relationships, expands partner reach, supports complex cybersecurity solution sales, and serves as an escalation point for partner-related issues.

Lead end-to-end Data and Analytics sales cycles with account executives, selling ServiceNow’s AI, data, and analytics portfolio. Develop strategic account plans, conduct discovery and value-based discussions, deliver technical presentations and demos, and engage data, analytics, technology, and C-level executives. Drive new business, data modernization initiatives, customer adoption, and post-sale growth across assigned West region accounts.

Leads solution sales strategy and execution for ServiceNow’s CPQ specialty area. Partners with account teams, customers, and partners to drive digital transformation, develop account plans, identify opportunities, and communicate solution value. Coaches account executives and sales development teams on specialty solution knowledge and supports sales-cycle management. Requires 7+ years of relevant solution expertise, sales experience, business process knowledge, AI application experience, and 30–50% travel.

Lead end-to-end Data and Analytics sales cycles alongside account executives. Sell ServiceNow’s data and analytics portfolio, develop strategic account plans, conduct discovery and value-based presentations, deliver technical demonstrations, and build relationships with data, analytics, AI, CIO, and platform leaders. Drive AI-ready data modernization initiatives, new business, customer adoption, and expansion within existing ServiceNow accounts.

Lead customer consulting, presales solution architecture, implementation guidance, and delivery oversight for ServiceNow Security and Risk solutions. Design secure, scalable architectures, connect workflows with enterprise technology landscapes, advise executives on roadmaps and governance, mentor delivery teams and partners, develop service offerings, and promote reusable solutions. The role requires deep ServiceNow Security and Risk expertise, regulatory knowledge, technical leadership, and up to 20% travel.

Own the roadmap and delivery of legal AI and platform initiatives across ServiceNow’s legal technology portfolio. Design, prototype, evaluate, and launch trusted AI agents for legal workflows, measuring productivity and business impact. Translate stakeholder needs into product requirements, prioritize backlogs, define evaluation criteria, and partner with Engineering and Product teams to improve internal solutions and potentially inform customer-facing releases.

Leads global go-to-market execution for ServiceNow’s Asset Management portfolio. Develops sales plays, CIO motions, messaging, partner strategies, pricing and positioning to increase pipeline, adoption, attach rates, and contract value. Partners across sales, product, marketing, channels, and industry teams, supports strategic deals, engages executive customers, enables field teams globally, tracks performance, and represents the company at industry forums.

Leads and develops a team of Partner Technology Architects supporting strategic partners. Oversees pre-sales discovery, demonstrations, proofs of concept, architectural validation, partner business planning, solution strategy, AI adoption, and go-to-market execution. Builds executive partner relationships, supports pipeline growth, coordinates cross-functional teams, and ensures partner offerings deliver measurable business outcomes. The role includes direct coaching, technical escalation support, recruiting, resource allocation, and up to 30% travel.

Leads end-to-end Data and Analytics solution sales cycles, partnering with account executives to develop opportunities, close business, and drive adoption. Sells ServiceNow’s D&A portfolio, creates strategic account plans, conducts discovery sessions, value-based presentations, and technical demos, and engages data, analytics, AI, CIO, and platform executives. The role focuses on AI-ready data modernization, analytics strategy, executive relationship building, and measurable customer outcomes.

Supports AWS, Azure, and Google Cloud sales operations by leading GTM transformation readiness, assessing operational risks, and coordinating cross-functional solutions. Owns annual territory and coverage design, sales compensation planning, quota modeling, headcount planning, and planning deliverables. The role presents recommendations to leadership, manages operational workstreams, and ensures successful launches without disruption to sales cycles or representative compensation.

Sets enterprise direction for infrastructure and cloud architecture across Azure, GCP, data centers, networking, compute, storage, resilience, governance, and cost management. Defines reference architectures, standards, roadmaps, and guardrails; leads architecture reviews, technology evaluations, and resilience planning; and advises delivery teams and senior stakeholders. The role also guides AI/ML infrastructure strategy, FinOps, compliance, and integration dependencies without owning day-to-day operations or infrastructure implementation.

The New Logo Account Executive develops territory and account strategies, identifies prospective customers, generates new business, and closes initial SaaS opportunities. The role requires understanding customer business and technology needs, leveraging partners and internal teams, executing targeted prospecting campaigns, managing pipeline, achieving net-new revenue targets, and transitioning newly acquired accounts to Account Management. Travel may reach 50%.

Leads sales strategy and solution wins for ServiceNow’s application security offerings. Partners with account teams, customers, solution consultants, and partners to identify use cases, develop digital transformation strategies, demonstrate business value, and manage sales cycles. Coaches account executives and development representatives on specialty solution opportunities while supporting territory and account planning. Requires cybersecurity sales experience, knowledge of specialty solution ROI, business sales process expertise, and 30–50% travel.

Lead technical and business solution consulting for enterprise public-sector sales cycles. Partner with account executives, conduct discovery and architectural workshops, deliver AI and ServiceNow demonstrations, build ROI cases, and manage proof-of-concept engagements. Develop customer relationships, define success criteria, support pre-sales to post-sales handoffs, provide product feedback, and contribute to field events and scalable sales assets. The role requires enterprise AI experience, cloud and API knowledge, platform expertise, and approximately 25% travel.

Leads customer solution architecture for ServiceNow Risk, Security, ITOM, and Operational Technology Management solutions. Responsibilities include pre-sales solutioning, scoping, architecture design, implementation oversight, executive consultation, delivery governance, stakeholder engagement, training, documentation, and mentoring. The role connects ServiceNow workflows with customer technology environments and applies OT security, risk, segmentation, regulatory, and industry-standard practices. It requires up to 20% travel and obtaining or maintaining several ServiceNow certifications.