Jobs at ServiceNow

As a Senior Identity & Access Management Engineer, you will develop, implement, and scale IAM solutions across cloud infrastructures, ensuring secure access practices and driving IAM projects end-to-end.

Lead multiple Expert Service engagements to deliver on-time, on-budget solutions. Establish governance, mitigate risks, escalate and resolve issues, mentor senior engagement managers, align deliverables to business objectives, collaborate with sales and partners, drive large complex programs, and support business development while integrating AI and ServiceNow best practices to achieve customer outcomes.

Lead CRM and Industry Workflow consulting engagements on the ServiceNow platform. Analyze and redesign end-to-end sales, service, CPQ/CLM, order and field service processes; run workshops, translate requirements into user stories and test plans, define KPIs, and drive adoption and change management. Advise senior leaders, collaborate with technical teams, and support pre-sales while contributing playbooks and accelerators.

Lead solution-selling for ServiceNow specialty products in manufacturing: drive territory and account strategy, coach account teams, align solutions to Now Value principles, support customers' digital transformation vision, and collaborate with specialists and partners to win deals.

Lead the planning and delivery of CRM projects on the ServiceNow platform, coordinating teams and ensuring alignment with business goals and best practices.

Own Deloitte partner lifecycle for Governance & Risk practice: translate global strategy into GTM execution, drive partner-led pipeline and deal progression, align cross-functional stakeholders, enable and govern partner readiness, track performance, and grow revenue and new market expansion through co-sell motions.

Lead high-visibility, cross-functional strategic programs and ServiceNow.org event portfolio. Manage Strategic Advisory Board recruitment, governance, and executive engagement. Drive program charters, RACI, workstream plans, event logistics, executive communications, ROI measurement, and stakeholder alignment to deliver measurable outcomes.

Manage IBM partner lifecycle for Governance & Risk and Autonomous Workforce practices: drive GTM execution, partner-led pipeline and deal progression, cross-functional alignment, partner readiness and governance, and measure partner performance to grow revenue and market expansion.

Senior individual-contributor responsible for post-sales lifecycle and value realization across strategic Telecom & Media accounts. Serve as trusted advisor to C-suite, drive ServiceNow adoption (including AI features), own renewals and expansions, mitigate risk, and coordinate cross-functional teams to deliver measurable business outcomes.

Lead and architect complex ServiceNow CRM implementations and split time between hands-on delivery and pre-sales solutioning. Scope engagements, create SOWs and estimates, configure and code on the platform, mentor field teams, collaborate with R&D and Product, and drive customer adoption and measurable business outcomes.

The Global People Employee Experience Director coordinates cross-journey design standards, integrates insights and UX into delivery, scales platform capabilities, and drives alignment across functions to enhance employee experience.

The Sr. Technical Consultant will guide customers on using ServiceNow for Field Service Management, configure solutions, and lead workshops to improve business processes.

The People Experience Activation Director leads the activation strategy for HR products, ensuring adoption and engagement while driving continuous improvement through feedback and analytics.

Lead a team of Success Architects across 2-3 enterprise accounts, cultivating C-level relationships, defining customer roadmaps, driving product adoption and measurable business value, executing co-delivery and implementation strategies, and achieving customer satisfaction, profitability, renewals, and expansion targets.

The Sr. Technical Consultant guides customer engagements for ServiceNow Finance & Procurement solutions, focusing on configuration, optimization, and delivering project outcomes.

The Director of Platform Architecture leads teams in shaping architectural vision, drives AI-enabled transformations, and manages enterprise architecture strategies.

The role involves optimizing ServiceNow solutions for Finance & Supply Chain, advising customers, leading workshops, and developing integrations.

The CRM Account Executive specializes in selling CRM products to the Energy and Utilities sector, focusing on customer success and digital transformation strategies.

Lead CRM architecture and ServiceNow implementations for telecommunications customers, translating telco business challenges into solution designs. Advise stakeholders, review architectures and integrations with legacy OSS/BSS, mentor delivery teams, contribute to pre-sales, and collaborate with Product and R&D to address telco-specific needs while driving customer value and adoption.

Lead ServiceNow CRM implementations for telecommunications customers by translating telco challenges into CRM solution designs, advising stakeholders, reviewing architectures and integrations, configuring environments, mentoring teams, contributing to pre-sales, and collaborating with R&D and Product Management to drive adoption and business outcomes.