Springboard Benefits Overview

Owns end-to-end development of instructional content for online AI, technology, healthcare, and Allied Health programs. Responsibilities include designing synchronous and asynchronous learning experiences, writing and editing materials, producing multimedia content, collaborating with subject matter experts and instructors, applying AI tools, maintaining quality standards, and managing timelines to meet learner and business outcomes.

Own enterprise employer-partner relationships from implementation through renewal. Lead onboarding, launch coordination, client enablement, program health monitoring, business reviews, issue resolution, and expansion opportunities. Manage complex stakeholder relationships, report on learner and business outcomes, coordinate cross-functional teams, and develop scalable customer-success processes.

Owns end-to-end operations and quality management for mentors and live instructors across technology, allied health, and AI programs. Responsibilities include talent sourcing and hiring, onboarding, training, performance management, capacity and coverage planning, risk mitigation, team management, process development, dashboard-driven reporting, and cross-functional collaboration to support scalable program delivery.