Director, Customer Success (Strategic)
2 weeks ago
The Strategic team handles our largest, most sophisticated Enterprise accounts with a high-touch approach to retention and management. The Director will lead this team across a portfolio of diverse and social-savvy accounts and be responsible for achieving retention quotas, hiring and developing Customer Success leaders and their respective teams, directly engaging with customers, and collaborating with other teams across Sprout Social. The Director will help execute different strategies to retain and grow our Enterprise programs in conjunction with Marketing, Product, Support and Sales. The Director of Customer Success draws on their experience when coaching direct reports, analyzing data, building relationships with customers, creating campaigns, evaluating workflow processes, and working with various operational tool sets.