Sylogist, Ltd. Benefits Overview

Leads client-facing portal discovery and requirements gathering for Victim Services Suite implementations. Documents requirements, creates wireframes and CRM mappings, develops user stories and acceptance criteria, reviews portal builds, supports UAT and defect retesting, and validates functionality against customer needs. Collaborates with developers, CRM consultants, project managers, and implementation teams while maintaining accurate documentation throughout delivery.

Manage Microsoft Dynamics 365 CRM implementations and website development projects from initiation through completion. Responsibilities include project planning, budgeting, timeline management, cross-functional coordination, risk and compliance oversight, data analysis, executive reporting, stakeholder meetings, requirements gathering, documentation, and user training. The role requires experience with enterprise IT implementations, integrations, data migrations, Agile and Waterfall methodologies, and secure government or regulated environments.