Jobs at Teleperformance

Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.

Handles inbound customer interactions through calls and digital channels, providing product support while identifying and converting sales opportunities. Uses a consultative approach to understand customer needs, troubleshoot products, resolve issues, and recommend paid solutions. The role requires meeting conversion, sales, customer satisfaction, and first-call-resolution targets in a high-volume environment while maintaining strong customer rapport and service quality.

Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.

Reviews, classifies, and removes user-uploaded content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects customer information, completes ongoing training, and handles potentially sensitive or graphic content while working rotational shifts.

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI performance, protects confidential customer information, completes ongoing training, and follows operational procedures. The role requires rotational-shift availability and the ability to handle disturbing or graphic content in an on-site work environment.

Provides customer support for an online shopping channel through inbound phone and email. Assists with online orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, meets performance targets, and helps improve service quality. Requires professional communication, empathy, active listening, problem-solving, Tagalog proficiency, B2-level English, basic computer skills, and accurate typing.

Reviews, classifies, escalates, or removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling sensitive or graphic material, protecting customer information, and following confidentiality procedures. Participates in training and wellness programs, monitors company communications, and works rotational shifts. The role requires Mandarin and English proficiency, strong attention to detail, computer literacy, and accurate typing.

Analyze potentially fraudulent transactions and monitor assigned customer profiles for suspicious activity. Investigate alerts, review supporting data and red flags, perform KYC checks, gather case information, and recommend escalation or closure according to AML policies and procedures. The role requires Portuguese and English proficiency, financial or banking experience, and knowledge of AML, KYC, or due diligence processes.

Supervise BPO agents, monitoring attendance, productivity, performance, quality, and service levels. Communicate operational changes, enforce policies, prepare accurate reports, coach and motivate agents, provide feedback, handle escalated customer interactions, streamline procedures, and support disciplinary actions. The role requires strong English communication, Excel reporting skills, problem-solving ability, resilience under stress, and availability for rotating 24/7 shifts.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential customer information, completes ongoing training, and supports safe online experiences. The role requires handling potentially disturbing content, working rotational shifts, meeting typing and accuracy standards, and communicating effectively in English.

Handle inbound customer calls, provide technical and product support, troubleshoot issues, identify customer needs, and recommend suitable paid solutions. The role combines consultative selling with customer experience responsibilities, including meeting conversion, sales, first-call resolution, and customer satisfaction metrics. Representatives must support customers in Japanese and English, navigate computer systems efficiently, resolve issues within scope, and refer customers to third-party support when necessary.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects confidential customer information, resolves and escalates concerns, meets service KPIs, and contributes to continuous improvement. The role requires professional communication, empathy, active listening, problem-solving, Korean language support, English proficiency, accurate typing, and Microsoft Office skills.

Handle inbound customer calls, provide technical and product support, troubleshoot issues, identify customer needs, and recommend relevant paid solutions. Drive conversions and new sales while maintaining strong customer experience metrics, including first-call resolution and Net Promoter Score. Manage high-volume interactions, multitask effectively, document and resolve issues, and build customer rapport. Support is provided through phone and other communication channels.

Review, classify, remove, and escalate user-generated content according to client policies and community guidelines. Maintain quality and KPI targets while handling sensitive or graphic material, protecting confidential information, attending training, and following operational procedures. The role requires rotational-shift availability, strong attention to detail, multitasking, and emotional resilience when reviewing offensive or disturbing content.

Moderate and review reported social media content for policy compliance, resolve account and user inquiries, enforce terms of use, and identify abusive content. The role requires empathetic communication, sound judgment, analytical thinking, trend recognition, and timely escalation of policy exceptions. Moderators also analyze user feedback and data, recommend workflow improvements, and support a positive online community experience while meeting quality and turnaround standards.

Handles inbound customer calls and provides technical support while identifying consultative sales opportunities. Troubleshoots products, resolves issues, recommends paid solutions, builds customer rapport, and achieves targets for conversion, new sales, first-call resolution, and customer satisfaction. The role requires Arabic and English communication, multitasking, product knowledge, and effective use of computer systems and CRM tools.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects customer information, resolves and escalates issues, meets service KPIs, and promotes continuous improvement. The role requires professional, empathetic communication, Korean-language support, English proficiency, accurate typing, computer literacy, and the ability to remain calm while handling customer concerns.

Analyze potentially fraudulent transactions, monitor assigned customer profiles, investigate suspicious activity, review red flags, recommend escalation or closure, and conduct KYC checks according to AML policies and procedures. The role involves gathering information, assessing transaction risks, documenting case investigations, and supporting AML service delivery.

Reviews and records supplier invoices, verifies purchase order accuracy, files payment documents, submits payment requests, follows up on missing acceptance forms, and helps resolve fixed-asset and payment-system issues. The role also supports prepayment reconciliation, tax assessments, ledger updates, document closure, and quality inspections while maintaining strict processing timelines and accuracy.

Provide Mandarin customer support through email and live chat. Responsibilities include answering inquiries, explaining products and policies, resolving and escalating issues, documenting interactions, maintaining service quality, and meeting performance targets while working rotational shifts on-site.