Jobs at Thatch (thatch.ai)

Lead and scale a Mid-Market East sales team to hit multi‑million ARR. Own regional revenue, forecasting, pipeline health, hiring and coaching AEs, manage complex consultative deals and broker relationships, ensure clean handoffs to implementation and CS, and partner cross‑functionally to drive GTM and regional strategy.

Manage candidate experience from application through interview: coordinate interviews, source and review applicants, maintain hiring data, partner with recruiters and managers, and improve recruiting operations and candidate experience.

The Software Engineer will improve product engagement through full stack feature development, user behavior analysis, and collaboration with product and design teams.

Manage and own the full onboarding program, maintain accurate HR records and employee files, complete verifications including E-Verify, support benefits and 401(k) compliance, and partner with recruiters, hiring managers, and the People team on projects to ensure a smooth employee experience.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.

Drive consultative mid-market sales across the Central region, advising executive HR and finance stakeholders on group health solutions. Manage full sales cycle, build broker partnerships, influence product positioning, analyze competitive landscape, maintain pipeline and forecasting, and travel regionally to support brokers and clients.

Own operational success of the General Agency channel: manage GA relationships, lead cross-functional projects, build and maintain SOPs and onboarding, monitor partner performance, and drive scalable partner processes and enablement in collaboration with Sales, Product, Finance, Customer Success, and Operations.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own and scale programs that enable Thatch's support: tune AI support agents, manage documentation and knowledge base, run contractor/vendor programs, track cost and quality metrics, and lead cross-functional projects to improve support scalability with executive visibility.

The Product Manager will oversee Thatch's financial infrastructure, focusing on reliability and scalability while driving the strategic development of member financial products and automating processes to enhance efficiency and member experience.

As a Product Designer at Thatch, you will craft exceptional user experiences, collaborate cross-functionally, and maintain design systems, with a strong user-centric approach.