Jobs at Toast

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Cloud • Fintech • Software
Lead the knowledge tech program to make incremental improvements to the knowledge experience, drive innovation in the tech stack, and champion opportunities for AI transformation. Responsible for strategic roadmap, KPI monitoring, and connecting strategy with new ideas for a knowledge platform. Requires 8+ years of project/program management experience, proficiency in AI technologies, and familiarity with tools like Salesforce Service Cloud and Contentful.
Cloud • Fintech • Software
A Bilingual Business Development Representative is responsible for creating new business sales opportunities for Toast. They will research restaurants in their assigned territory, create an outreach plan, and determine how restaurants can benefit from leveraging Toast’s all-in-one digital platform. Daily outreach consists of cold calls, emails, and social media touchpoints.
14 Hours Ago
Chicago
Remote
Cloud • Fintech • Software
Toast is seeking a Growth Marketing Manager to execute on the funnel strategy for high value and emerging channels with a focus on mid-market buyers. Responsibilities include driving strategic roadmap, managing and optimizing digital programs, forecasting and reporting, multi-touch program management, and building strong partnerships.
3 Days Ago
Chicago
Remote
Cloud • Fintech • Software
Organized and impact-driven People Data Analyst role at Toast, responsible for developing reporting practices and dashboards to enhance visibility and knowledge around people data. Conducts analysis, generates insights, and collaborates with key stakeholders to inform practices and decision-making. Requires strong reporting, visualization, and analytical abilities, as well as experience with Tableau, SQL, and Google Suite products.
4 Days Ago
Chicago
Remote
Cloud • Fintech • Software
The HR Business Partner, Performance will coach front-line leaders on performance management, support Toast employees in key career moments, and drive accountability for performance management. They will enable leaders to develop long-term, scalable leadership skills and empower data-driven decision-making.
Cloud • Fintech • Software
Lead the transformation of Customer Support processes to enhance customer experience and agent satisfaction in an omnichannel environment. Collaborate with cross-functional teams to redesign workflows and improve operational efficiency. Responsible for driving the roadmap, scaling products, and optimizing team productivity. Requirements include 5+ years of operations experience, proficiency in customer service and technical support functions, and demonstrated data-driven decision-making.
Cloud • Fintech • Software
Principal Customer Support Process Analyst role at Toast, responsible for driving the transformation of Customer Support processes to improve the omnichannel customer experience. Key responsibilities include re-imagining support agent workflows, scaling products, optimizing metrics, and managing process assessments. Required qualifications include 5+ years of customer success operations experience, data-driven decision-making skills, proficiency in customer service, technical support functions, and experience with call center technology. Nice to have skills include a Bachelor's degree in Business Analytics and experience with AI/Chatbot technology.
5 Days Ago
Chicago
Remote
Cloud • Fintech • Software
Seeking an operations-focused individual to design and implement chatbot workflows, integrate systems, analyze customer insights, and enhance customer onboarding experiences at Toast. The role involves collaborating with cross-functional teams and staying ahead of industry trends.
5 Days Ago
Chicago
Remote
Cloud • Fintech • Software
The Principal PCI Compliance Analyst at Toast will oversee all aspects of Toast's PCI Compliance Program, collaborating with various teams to ensure products and processes align with PCI standards. Responsibilities include leading PCI assessments, managing compliance programs, supporting ongoing readiness activities, and providing general PCI-related support to technical teams.
Cloud • Fintech • Software
Seeking an experienced Solutions Engineering Manager to drive growth in the Enterprise Hospitality space. Responsibilities include managing a sales support team, working with Solutions Engineers to build solutions for enterprise prospects, partnering with the Sales Team as a technical resource, coaching on live demos, and driving cross-functional collaboration. Must have 3+ years of sales experience, management experience, willingness to travel, and collaborative skills. Special Sauce includes presentation skills and hospitality experience. Competitive compensation and benefits offered.
5 Days Ago
Chicago
Remote
Cloud • Fintech • Software
Toast is looking for a Chief Accounting Officer (CAO) to oversee all accounting functions including corporate accounting, technical accounting, SEC reporting, tax, and more. The CAO will lead a global team, drive compliance, and partner with various teams to achieve financial goals.
Cloud • Fintech • Software
Hiring, managing, and coaching a team of Business Development Representatives to exceed quota and serve as brand advocates for existing customers. Working closely with cross-functional partners to drive results and maintain headcount requirements. Must be proficient in Mandarin and English.
Cloud • Fintech • Software
Design, execute, and iterate on end-to-end programs that support the Product organization. Partner with cross-functional teams and stakeholders to improve product development processes. Manage and measure the effectiveness of programs while delivering training to Product Managers. Build trust and relationships across the organization.
Cloud • Fintech • Software
Lead a team to enhance Team Management Platform APIs, design system architectures, collaborate with Product Management, and integrate APIs into various Toast products. Responsibilities include designing and building APIs, driving technical roadmaps, ensuring quality and reliability of services, and mentoring team members. Proficient in Java, Kotlin, traditional databases, distributed systems, and software development best practices.
Cloud • Fintech • Software
Seeking a Senior Manager of External and Executive Analytics to lead a team of analysts and provide data-centric guidance to Investor Relations, Marketing & PR, and the executive team. Responsible for team management, investor relations support, marketing and PR collaboration, executive reporting, and cross-functional analytical projects.
Cloud • Fintech • Software
Manage programs enabling and developing the Customer Support team at Toast. Work cross-functionally with Education, Care strategy, and Care Operations teams to deliver high-quality programs. Lead prioritization strategies, design enablement methods, and measure program performance to ensure key goals are met. Reinvent current processes and transform the approach to drive accountability and impact.
Cloud • Fintech • Software
Lead position responsible for driving logistics and transportation operational excellence at Toast, ensuring customer satisfaction, financial objectives adherence, and scalability preparation. Key responsibilities include developing logistics strategy, setting standards, identifying risks, implementing cost-saving initiatives, and leading special projects. Requirements include 7+ years of experience in domestic and international transportation, knowledge of logistics procedures and compliance, change management skills, and continuous learning mindset.
Cloud • Fintech • Software
As a Bilingual Onboarding Consultant at xtraChef Mandarin Speaking, you will manage the onboarding phase of the customer journey for restaurant operators using the xtraChef by Toast product line. Responsibilities include creating implementation plans, guiding customers through usage, and ensuring a smooth transition. Requires Mandarin and English fluency, experience in COGS and inventory analysis, and strong communication skills.
Cloud • Fintech • Software
Toast is seeking a seasoned Regulatory & Compliance Senior Analyst to provide expertise on laws and regulations impacting the Team Suite products. Responsibilities include collaborating with various teams, evaluating product releases for compliance, conducting research on compliance issues, and supporting internal testing of systems. Requirements include a Bachelor's Degree, at least five years of compliance experience in payroll and HR technology, working knowledge of employment laws and regulations, excellent communication skills, and proficiency in data analysis tools.
11 Days Ago
Chicago
Remote
Cloud • Fintech • Software
Toast is seeking a VP of Total Rewards to design, implement, and execute the total rewards philosophy and programming globally. This individual will lead all aspects of Total Rewards, including benefits, compensation, and reward programs. The role reports to the Chief People Officer and involves collaborating with senior leaders to align rewards with business objectives and attract top talent.