Jobs at Toast

Serve as the first stage of Toast’s sales pipeline by conducting 100+ daily calls, emails, and social outreach activities. Qualify prospective restaurant and local business customers, understand their needs, schedule meetings, and provide quality handoffs to Account Executives. The role offers structured training and a progression path toward an Account Executive position. Mandarin and English fluency, resilience, strong communication, organization, accountability, and a growth mindset are required.

Sell Toast’s restaurant technology platform to Spanish Cuisine restaurants in Chicago. Responsibilities include following up on qualified leads, generating referrals, conducting bilingual discovery calls and demos, preparing quotes and contracts, closing new business, understanding competitors, and coordinating successful post-sale onboarding. The role requires fluent written and spoken English and Spanish, a consultative sales approach, and an entrepreneurial, feedback-driven mindset.

Grow Toast’s presence among Thai cuisine restaurants through consultative sales. Responsibilities include following up on qualified leads, generating referrals, conducting discovery calls and product demonstrations in Thai, preparing quotes and contracts, closing new business, understanding competitors, and supporting successful onboarding. The role requires fluent written and spoken Thai and English, with Thai used for customer communication and English for internal collaboration.

Drive new customer growth among Mandarin cuisine restaurants through inbound lead follow-up, referrals, discovery calls, product demonstrations, quotes, contract negotiations, and closing. Build trusted relationships with restaurateurs, communicate in Mandarin and English, position Toast against competitors, and support successful post-sale onboarding.

Sell Toast's new Retail platform to convenience stores, grocery stores, and bottle shops within an assigned territory. Prospect, demo, negotiate, and close new accounts using a consultative approach; manage full sales cycle in Salesforce, coordinate with internal teams for delivery, and build market positioning and relationships.

Sell Toasts new Retail POS platform to convenience stores, grocery stores, and bottle shops within a geographic territory. Prospect, demo, negotiate, and close deals; manage full sales cycle in Salesforce; coordinate with internal teams to deliver solutions and position Toast competitively.

Sell Toast's new Retail POS platform to convenience stores, grocery stores, and bottle shops in a defined territory. Prospect, demo, negotiate, and close deals using a consultative approach, manage the sales cycle in Salesforce, coordinate with cross-functional teams, and help grow the product in a new vertical.

Sell the Toast Retail platform to convenience stores, grocery stores, and bottle shops across an assigned territory. Prospect, conduct demos, manage the full sales cycle, customize solutions, close deals, and collaborate with cross-functional teams. Use Salesforce to track activities, understand competitors, and meet quota; requires local presence and ~25% travel.

Build and optimize automated release engineering systems, including CI/CD pipelines, build and deployment tooling, and AWS cloud infrastructure. Ensure software delivery quality, security, compliance, and reliability. Lead complex projects, participate in on-call support, mentor teammates, and promote technical excellence. The role uses Go, Java/Kotlin, TypeScript, GitHub Actions, PostgreSQL, DynamoDB, Backstage, AWS, and AI development tools.

Conducts high-volume outbound and inbound outreach to prospective businesses, qualifies their needs, and schedules meetings for Account Executives. The role requires at least 100 daily outreach activities, effective communication across calls, email, and social channels, and strong organization, resilience, accountability, and customer empathy. High performers receive structured development toward an All-Bound Sales Development role and eventually a full-cycle Account Executive position.

Lead product strategy and roadmap for a new venture from MVP through product-market fit and scale. Own outcome briefs, weekly planning, customer research, prioritization, success metrics, and launches. Partner closely with engineering, design, sales, marketing, support, and operations to simplify workflows, validate customer value, and build scalable onboarding, reliability, self-service, and integrations. Use data and AI tools to guide decisions, prototype, research, and improve product outcomes.

Lead a four-person engineering team building a new product from concept through MVP and beyond. Act as a player/coach by writing code, fixing bugs, triaging customer issues, shaping architecture, and driving rapid weekly sprints with Product. Establish lightweight engineering practices, coordinate cross-team dependencies, incorporate modern tools, and maintain close customer feedback loops while balancing speed, quality, and long-term viability.

Build and deploy statistical and machine learning models for the Toast platform. Collaborate with product, engineering, and business teams to identify opportunities, develop data-driven solutions, evaluate models, and communicate insights to stakeholders. Work in a fast-paced environment and contribute to production ML systems and experimentation.

Develop and scale full-stack web applications for Toast’s digital storefront, including online ordering and website products. Design solutions, improve performance and usability, collaborate with Product and Design, run experiments, resolve critical issues, and contribute to API design, testing, and cross-team product integration.

Staff Software Engineer responsible for leading design and delivery of large-scale order platform capabilities spanning cloud and point-of-sale systems. The role drives architecture, performance, reliability, API design, code quality, incident response, and technical roadmap alignment. It also requires cross-team collaboration, domain expertise in order processing and synchronization, mentoring engineers, and using AI-assisted development tools to improve productivity.

Support Toast’s enterprise data governance program by managing governance dashboards, business glossaries, metadata standards, compliance monitoring, documentation, stewardship training, and data quality tracking. Collaborate with Engineering, Analytics, Legal, and data catalog teams to translate business definitions into technical specifications, automate data discovery, facilitate governance workshops, and improve data management and AI governance practices.

Lead development of Toast’s consumer-facing web experiences, building scalable guest and restaurant features across the stack. Collaborate with frontend, backend, iOS, and Android engineers using React, TypeScript, Next.js, APIs, and backend services. Own projects from development through launch, monitoring, and analysis while experimenting with users and influencing consumer product strategy.

Own the technical infrastructure supporting paid media, including tracking pixels, conversion signals, CRM audience syncs, marketing automation, data pipelines, platform integrations, UTM governance, launch QA, monitoring, and reporting infrastructure. Partner closely with paid media teams to troubleshoot data discrepancies, improve campaign launch speed, maintain data quality, and support audience operations across multiple advertising platforms.

Lead end-to-end delivery of critical IT systems initiatives and integrations across identity, service management, infrastructure, collaboration, and compliance domains. Manage a project manager, coordinate cross-functional technical teams, unblock dependencies, define program metrics, build executive dashboards, drive user adoption, and communicate technical outcomes to business stakeholders. The role also oversees tooling consolidation, documentation, training, release communications, post-mortems, and enterprise IT roadmap execution.

Design, build, and operate production AI automations and agentic workflows for Toast’s customer care systems. Integrate LLMs with Salesforce Service Cloud, Amazon Connect, and workflow platforms; develop autonomous actions with human oversight; test, monitor, and improve system reliability, accuracy, latency, and cost. Collaborate with software engineers, Salesforce developers, and care operations stakeholders to translate workflows into scalable intelligent solutions.