Triple Whale Benefits Overview

Provide technical, outcome-focused support for DTC customers via chat and email. Troubleshoot integrations, pixels, reporting, and AI (Moby). Use investigative skills to reproduce bugs, recommend configurations, escalate when needed, and contribute knowledge base and product feedback to improve the platform.

Lead and scale a customer-facing Technical Solutions organization (Solutions Architecture, Marketing Science, SQL Engineering, Context Engineering). Own strategy, service packaging, pricing, staffing, and commercial metrics. Sponsor strategic accounts, drive cross-functional partnerships with Sales, CS, Product and Engineering, and build reusable IP, playbooks, and measurement frameworks to protect retention and fuel expansion.

Own technical support for enterprise e-commerce accounts across chat, email, and direct channels. Troubleshoot and resolve complex issues across pixels, integrations, reporting, Moby and data warehouses; use AI copilot to investigate and resolve; coach customers and agencies on best practices; escalate and write actionable reproduction steps for engineering; surface patterns to Product and contribute to KB and runbooks.