Vail Systems Careers in Chicago

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 UX Designer   Before any solution, there is a problem that needs solving. Identifying and understanding the problems our customers face ensures the development of a proper solution. Having a user-centric perspective helps focus the execution of that solution around delivering the best experience a customer can have. Working intimately with product and engineering teams, our UX and visual designers strive to give effective form to the

Vail Systems is seeking a Product Support Specialist I familiar with solving complex technical issues for enterprise customers. As a Product Support Specialist, I, you will be expected to serve as the primary point of contact for numerous customers of Vail’s Routing and Call Control (RACC) platform. You would assist customers based on their specific needs by troubleshooting and solving issues they have in the RACC self-service portal, both independently and with Vail’s internal product teams. You’ll be expected to collaborate in a team-oriented environment with highly technical engineering staff to address all correspondence with customers to ensure complete satisfaction.

As an IVR Application Development Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. On a daily basis, the most important responsibilities you will fulfill are to:

As a Java Software engineer, you will be developing next generation voice application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company's expanding list of Fortune 500 clients using advanced speech and Java technologies such as the Spring framework. Some responsibilities may include:

Work collaboratively with software and systems engineers to deploy, operate, and troubleshoot systems that are part of a 24x7 carrier-grade voice platform with soft real-time and low latency requirements. Help automate and streamline operations and processes. Build and maintain tools for deployment, monitoring, log management, and other operations. Evaluate, introduce, and operationalize container and orchestration tools for our carrier-grade platform. Operationalize new application and platform components, infrastructure, and critical systems. Participate on project teams in designing and delivering solutions. Develop migration strategies when switching to new technologies. Create and maintain systems documentation and procedures. Troubleshoot issues on 24x7 carrier-grade voice platforms, sometimes in customer facing situations. Maintain compliance with security standards such as PCI and HIPAA.

As part of the team, you'll be expected to coordinate with internal IP telephony and web product teams as you develop automated functional and load tests against these products' web applications. You'll work in small teams out of our offices in Chicago's loop, using tools and languages including Selenium Webdriver, RSpec, Cucumber, Java, Ruby on Rails and Angular. You'll design, code, debate, learn, and share; you'll work hard but you'll have fun every day.

As a C++ Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company's expanding list of clients using advanced call processing, speech and network technologies. We are adding a Software Engineer to our team and we'd like to know if you think you fit the bill. You will if you:

As part of the team, you’ll be expected to coordinate with internal product teams to design and develop intuitive applications using state-of-the-art technologies. Your work will be the main thing that our Fortune 500 clients and consumer users see when they interact with Vail’s technologies. You’ll work in small teams out of our office in the Chicago Loop, developing applications using Ruby on Rails, JavaScript Frameworks, APIs and maybe some other technologies that your expertise or curiosity helps bring to the table. We encourage you to consistently experiment with new technologies in order to tackle a complex problem from multiple angles. You’ll design, code, debate, learn, and share; you’ll work hard, but you’ll have fun every day.

Project Coordinator Vail Systems is seeking a Project Coordinator to assist the Project Management team in tracking and communicating the status of ongoing projects. As a Project Coordinator you will work in an agile environment to communicate the progress of projects, help escalate issues before they become problems, and assist in managing expectations. The Project Coordinator will be expected to collaborate in a team-oriented environment with

We are looking for an individual who has an innate interest in driving cloud infrastructure development and enhancement - someone who is a theorizer, educator and implementer. You would be a leader of this effort and would have the opportunity to dabble in a bit of everything that we do in order to get started. You’ll be a great fit for this if you: