Jobs at Vibrant Emotional Health

Leads and executes the organization's fundraising strategy, manages a portfolio of major donors and a fundraising team, and drives revenue across corporate, foundation, government, and digital channels. Develops prospecting, cultivation, solicitation, and stewardship strategies; oversees CRM and reporting, budgets, proposals, and compliance; partners with leadership and program teams to increase donor engagement and gift size.

Monitor real-time queue performance, attendance, and agent adherence; update schedules; prepare and present daily performance data; support workforce management and clinical leadership with staffing analysis and process improvements in a contact center.

Lead product strategy and execution for Vibrant's H2H Pod, owning end-to-end lifecycle, roadmaps, metrics, and team leadership. Partner with engineering, data, design, and external stakeholders to deliver mission-critical digital platforms serving vulnerable populations and government partners.

Support implementation, monitoring, and improvement of the 988 Lifeline network by managing subaward agreements, onboarding/offboarding, compliance monitoring, invoice coordination, KPI and report review, cross-functional projects, data integrity and dashboard efforts, and stakeholder communications. Provide training, documentation, and backup across program areas and assist with funder reporting and special initiatives.

Lead strategy and execution of integrated digital fundraising across email, social, paid digital, peer-to-peer, and donation experiences. Manage budgets, agencies, analytics, audience segmentation, donor journeys, A/B testing, and cross-functional partnerships to grow online revenue and optimize donor acquisition and retention.

Support, maintain, and enhance the Salesforce CRM including custom development, integrations, data migrations, reports, dashboards, security, and upgrades. Collaborate with cross-functional teams, produce technical documentation and specifications, provide user training and support, and continuously improve CRM processes and integrations to streamline business workflows.

Lead vision, strategy, and execution for unified platform engineering including CRM, contact center, DevOps, and MLOps. Oversee architecture, security, compliance (HIPAA, FedRAMP, NIST), vendor relationships, budgets, and talent development. Translate product needs into scalable, reliable platforms and report to CTO and executives while ensuring ethical, compliant AI/ML deployment.