Senior Director, Customer Success Marketing
2 weeks ago
As the leader of our Customer Success Marketing team, you’ll drive development of Customer Success marketing strategy, marketing programs, world-class content, and data-driven marketing solutions to reach more customers and partners to help them understand all the possibilities that DocuSign Customer Success can help them achieve. Your objective is to keep customers involved and engaged with DocuSign, in support of our strategic imperative to accelerate customer adoption and success. You will collaborate extensively with cross-functional teams, particularly Marketing, Sales, and Field Enablement, and across DocuSign’s Customer Success teams providing Advisory, Implementation, and Adoption services, as well as Customer Support. With your leadership, the Customer Success Marketing team will develop rich, engaging content that drives DocuSign Customer Success awareness and engagement globally. You will collaborate with Field Enablement on multi-tiered enablement strategies to equip our Sales and Customer Success teams globally to correctly position the customer success value proposition and our core Success portfolio. You’ll further design and implement engaging internal marketing and communications programs that result in widespread awareness of the customer results and value delivered by Customer Success, while simultaneously building deep employee engagement. You will bring a mix of creativity, execution discipline, and accountability to results. This is a senior people manager role, and reports to the Vice President, Success Product & Portfolio Management. This is a unique opportunity for a highly driven leader with a diverse skillset that spans strategic thinking, SaaS services marketing expertise, product / brand marketing aptitude, analytical problem solving, and creative storytelling. Comfort with ambiguity, experience building highly effective teams, and the ability to work iteratively at a fast pace are a must.